Clerical Officer

NHS Scotland; Kilmarnock; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Ayrshire and Arran is offering a 12-month fixed-term Clerical Officer post based at University Hospital Crosshouse. The role is full-time (36 hours per week) with hours 8.45am–5pm, five days over seven.

Duties include maintaining and filing patient records, recording patient data, admissions and booking outpatient appointments using the electronic Patient Management System. You will provide reception services, answer telephones and relay messages; you may need to work flexibly to meet

Qualifications

• Duties require accurate maintenance and filing of patient records.
• Good organisational skills to manage data and appointments.
• Clear communication with colleagues and callers.

Responsibilities

• Maintain and file patient confidential records.
• Record patient data, admissions and book outpatient appointments using the electronic Patient Management System.
• Provide reception services, answer telephones and relay messages.
• Work flexibly to meet service demands; may work at peripheral clinics.

Skills

Attention to detail

Organisational skills

Communication skills

Tools

Electronic Patient Management System

Job description

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NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who We Are

NHS Ayrshire and Arran are one of 14 territorial NHS Boards within NHS Scotland. In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

Position

An exciting opportunity has arisen for a Clerical Officer based at University Hospital Crosshouse. This post is offered on a fixed-term basis for 12 months.

Hours

36 hours per week. Hours of duty will be: 8.45am – 5pm (worked 5 days over 7).

What You Will Do

Duties include the maintenance and filing of patient confidential records, recording patient related data, admissions and booking out‑patient appointments using the electronic Patient Management System. Providing reception services, answering telephones and relaying messages. You should be able to work flexibly in order to meet service demands. You may be required to work at peripheral clinics.

Right to Work / Certificates of Sponsorship

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.

It is essential that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored before submitting your application form.

NHS Ayrshire & Arran may be able to offer visa sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. When considering if a post meets the salary threshold for sponsorship, please note the salary advertised is based on a full-time contract and must be pro‑rated for part-time positions. Sponsorship is not guaranteed and is assessed on a case‑by‑case basis following interview and at the commencement of pre‑employment checks.

Please visit for further information.

We are unable to provide sponsorship for Band 2 posts or bank contracts.

If you would like to find out more about the role, please contact Linda Black, Health Records Site Manager at [e-mail]