Admin Support - Mental Health - West Locality

Betsi Cadwaladr University Health Board; Wales; Sur place; GBP 21 000 - 25 000; Plein temps

Résumé du poste

Two full-time Admin Support staff are being recruited to join the Mental Health & Learning Disability Division, West Locality, on a fixed-term basis for 6 months. The role provides essential administrative support to theMental Health Team and requires strong IT and communication skills.

It is desirable to speak Welsh; Welsh and/or English speakers are welcome. The post is based within the NHS Wales system and supports patients and staff across the locality.

Qualifications

• Good standard of education - GCSE Maths & English at Grade C or above, or equivalent
• NVQ Business Administration Level 3 or equivalent knowledge & experience, or willing to work towards
• RSA /OCR Level 2 or equivalent experience
• IT related qualification or equivalent experience
• Ability to deal with sensitive information

Responsabilités

• Provide comprehensive admin support to the Mental Health Team.
• Maintain patient confidentiality and ensure a high standard of customer care at all times.
• Proficient in Microsoft Office with a good telephone manner.
• Prioritise workload and meet deadlines while producing accurate work.

Connaissances

Administrative skills

Minute taking

Microsoft Office

Telephone handling

Welsh (desirable)

Formation

GCSE Maths & English (Grade C+)

NVQ Business Administration Level 3

RSA/OCR Level 2

IT qualification

Experience with sensitive information

Outils

None

Description du poste

Admin Support - Mental Health - West Locality

This post is fixed term/secondment for 6 Months due to meet the needs of the service

Please note: This vacancy may close early if a high volume of applications is received. We recommend submitting your application as early as possible.

We have an exciting opportunity for two full-time Admin Support staff to join the Mental Health & Learning Disability Division, supporting the West Locality. These posts are offered on a fixed-term basis for 6 months.

Working as part of the wider team, the post holders will be required to provide an efficient and effective administrative service, supporting the delivery of a high-quality service to patients and staff across the locality.

Main duties of the job

The post holder will provide comprehensive admin support to the Mental Health Team.

It is essential that the applicant holdsexcellent computer skills including Microsoft Office and a good telephone manner. A flexible approach to work is needed to meet the demands of the service.

The post holder will possess excellent time management skills, be well organised and have the ability to prioritise workload demands to meet strict deadlines, whilst producing work to the highest standards.

The post holder will also have the ability to work both independently and as part of a team, using discretion, judgement and initiative. Excellent written and verbal communication skills are essential together with a keen eye for detail, with the ability to process and generate urgent and routine correspondence.

Candidates must be able to maintain patient confidentiality and ensure a high standard of customer care at all times.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Qualifications

• Good standard of education - GCSE Maths & English at Grade C or above, or equivalent
• NVQ Business Administration Level 3 or equivalent knowledge & experience, or willing to work towards
• RSA /OCR Level 2 or equivalent experience
• IT related qualification or equivalent experience
• Ability to deal with sensitive information

Experience

• Knowledge of a range of administrative & clerical processes
• Ability to take and transcribe succinct minutes
• Proficient in use of Microsoft Office applications.
• Excellent organisational skills
• Experience of working within the NHS

Values

• Team player
• Develops own practice through reflection and learning
• Ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.