CAMHS Admin Assistant

Betsi Cadwaladr University Health Board; Llandudno; Presencial; GBP 18.000 - 23.000; Jornada completa

Descripción de la vacante

Betsi Cadwaladr University Health Board is seeking an Administration Assistant to join the Central Child and Adolescent Mental Health Service Team. The role focuses on providing administration support to clinical and operational staff, handling high-pressure situations with a courteous and professional manner.

The post requires flexibility to support team members and meet service demands. Welsh language ability is desirable but not essential, and training will be provided for WPAS.

Formación

• Proven ability to communicate clearly with patients, relatives and staff.
• Strong IT and word processing skills with attention to detail.
• Experience in NHS or hospital environment is an advantage.

Responsabilidades

• Provide accurate administrative support to facilitate appointment bookings.
• Deliver reception, clerical and typing support for CAMHS, maintaining professionalism and confidentiality.
• Demonstrate flexibility to support team and meet service demands.
• Maintain strict confidentiality when dealing with patients and staff at all times.
• Operate within deadlines and contribute to efficient service delivery.

Conocimientos

Communication skills

IT skills

Typing competence

Educación

NVQ Level 2 Business Admin

Level 2 IT/Word/Text Processing

Descripción del empleo

We are looking to appoint a self-motivated, enthusiastic person to join the Central Child and Adolescent Mental Health Service Team as an Administration Assistant.

The successful candidate will be expected to provide administration support to a team of clinical and operational staff, respond to working under pressure within a busy a working environment.

It is essential that the postholder will have a flexible approach to work to support team members and to meet service demands.

Whilst previous hospital experience is not essential, the successful applicant will be able to demonstrate an ability to provide excellent customer service, and will have IT skills.

The ability to communicate effectively and handling sensitive situations is essential, as is the ability to work to tight deadlines ensuring effective service delivery. A working knowledge of WPAS is desirable but not essential as training will be provided.

For further information please contact;

Jules Richardson-Mcilveen - 03000 851949

Main duties of the job

A good telephone manner and communication skills are essential. A knowledge of the hospital's Patient Administration System, is desirable, although training will be given. The ability to speak Welsh would be beneficial but is not essential.

The post holder will be required to demonstrate a professional and sensitive manner at all times.

Administrative Assistant post requires to maintain strict confidentiality and will be expected to deal with patients, relatives and visitors with courtesy and discretion at all times.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service.

To provide comprehensive reception, clerical and typing support for the Child and Adolescent Mental Health Service, demonstrating a courteous, professional and sensitive manner at all times.

The post-holder will have the ability to demonstrate a flexible approach to work and be able to prioritise tasks within the scope of own responsibility.

To be part of a cohesive and integrated admin function of the service.

By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person Specification

Qualifications and/or Knowledge

• Level 2 IT/Word/Text Processing Qualification or demonstrable skills/experience
• NVQ Level 2 Business Admin

Experience

• Previous experience in a clerical, administration/ reception role.
• Experience of working within the NHS (hospital environment)

Aptitude and Abilities

• To function efficiently under pressure and to meet deadlines.
• Ability to prioritise workload.
• Ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.