Children's Ward Clerk

Betsi Cadwaladr University Health Board; Wales; On-site; GBP 12,000 - 16,000; Part time

Job summary

Betsi Cadwaladr University Health Board in North Wales invites applications for a part-time administrative role on theChildren's Ward, supporting nursing and medical staff. Welsh language skills are essential (minimum Level 3).

The 25-hour week includes shifts 8:00–20:00 Monday to Friday and 9:30–20:00 weekends, with bank holidays on rota. Duties cover data input, patient admissions/discharges, telephone enquiries, and filing with confidentiality and professionalism.

Qualifications

• GCSE English/Maths or equivalent.
• NVQ 2 in Administration.
• NVQ in Customer Service.
• ECDL.

Responsibilities

• Data inputting, admitting and discharging patients.
• Answering the telephone and dealing with families.
• Preparing case notes and filing.
• Maintain confidentiality of medical records.

Skills

Excellent communication

Organisational skills

Team player

Confidentiality

Welsh language proficiency

Education

GCSE English/Maths

NVQ 2 in Administration

NVQ in Customer Service

ECDL

Tools

WPAS

RADIS

BADGER NET

Job description

An exciting opportunity has arisen to join our busy Children's Ward, providing comprehensive administrative support to nursing and medical staff within the unit.

Welsh language skills are essential for this role (minimum Welsh Language Skills Level 3)

This is a permanent, part-time position of 25 hours per week. Shifts vary between 8:00am and 8:00pm Monday to Friday, and 9:30am to 8:00pm at weekends. Successful candidates will also be expected to work bank holidays as part of the rota.

Main duties of the job

We are looking for colleagues with experience of admin and clerical duties, who have good interpersonal and organisational skills and who will be able to work well within our existing team.

You will need to have a flexible approach to work, be reliable, adaptable and have good organisational skills. A pleasant telephone manner and good communication skills are essential to receive and respond courteously to all telephone enquiries regarding patient care.

You will also be computer literate with experience of Microsoft Office, be a team player and able to maintain confidentiality. Applicants must also have a good standard of education.

Main duties of the role involve data inputting, admitting and discharging patients, answering the telephone, dealing with families, preparing case notes and filing.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Qualifications

• English/Maths GCSE or equivalent
• NVQ 2 in Administration
• NVQ in Customer Service
• ECDL

Experience

• Working with the public
• Working in a busy environment
• Experience of Customer Service
• General experience of administration functions
• Previous experience working within the health care sector

Skills

• Experience of using WPAS
• Case note tracking
• RADIS
• BADGER NET
• Understanding of the importance of maintaining medical records

Knowledge

• Knowledge of data protection and patient confidentiality
• Understanding of risk management and health and safety

Personal Qualities

• Ability to work without direct supervision
• Ability to prioritise workload
• Organised, punctual, reliable, self motivated
• To function efficiently under pressure and to meet deadlines.
• Confident
• Good telephone manner
• Team player
• Able to maintain confidentiality
• Friendly
• Flexible approach to work

Other Relevant Requirements

• Approachable and professional in dealing with people and able to deal with difficult/emotional situations
• Welsh Speaking (minimum of level 3)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.