Cleaning Quality Assurance Manager (Aldridge)

GBS UK; Aldridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A higher education provider in the UK is seeking a Cleaning Supervisor to lead cleaning operations across various campuses. You will ensure safe and hygienic environments, manage staff rotas, and uphold quality standards. Applicants should have supervisory experience in cleaning services, a strong understanding of health and safety regulations, and good communication skills. This full-time position offers 25 days of annual leave and various employee benefits including a workplace pension and performance bonuses.

Benefits

25 days annual leave plus public holidays

Workplace pension scheme

Tuition reimbursement for career development

Flexible Benefits like Cycle to Work

Discretionary annual performance bonus

Qualifications

• Proven supervisory experience in cleaning or facilities services.
• Knowledge of cleaning methods and materials.
• Strong organisational and problem-solving skills.

Responsibilities

• Lead and supervise cleaning operations across campuses.
• Plan daily deployment and rota coverage for staff.
• Manage stock levels for cleaning consumables.

Skills

Supervisory experience in cleaning

Understanding of Health & Safety

Communication and organisation skills

Proficiency with MS Office

Knowledge of COSHH

Tools

Timetabler

Jira

Job description

Department : Facilities

Location : Birmingham

Type of Contract : Permanent

About Us : GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UKs leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare and more.

Our Vision : Changing Lives through Education

The Role

The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands‑on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning‑related issues, coordinates response to incidents, and ensures planned and periodic tasks are completed to great quality.

This role is not eligible for visa sponsorship and will require a DBS check!

What

• Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures.
• Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required.
• Ensure completion of routine, periodic, and deep‑clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high‑level dusting) to agreed specifications.
• Uphold colour‑coding systems, infection‑prevention protocols, and quality assurance processes aligned with industry best practice.
• Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs.
• Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control.
• Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements.
• Complete and record checks on cleaning machinery and equipment for health & safety; elevate defects to Facilities Manager for repair and remove unsafe items from service.
• Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals.
• Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager.

About You

• Proven supervisory experience in cleaning or facilities services within busy environments.
• Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment.
• Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards.
• Strong communication, organisation, and problem‑solving skills; able to prioritise and adapt to changing needs.
• Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records.
• Proficiency with emails, MS Office, and basic IT systems.
• Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes.
• Flexible, proactive, can‑do approach; able to work under own initiative while meeting service standards.

What we offer

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, well‑being centre and much more
• Reward and recognition programme500 award employee referral scheme
• Discretionary annual performance bonus

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.