Cleaning Operations Lead — Guest Experience

Leisure Employment Services; Flookburgh; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Exclusive team perks

50% off on-park dining

20% discounts on Haven Holidays

Free access to facilities

Savings at national brands and stores

Job summary

Haven is seeking a Cleaning Services Operations Assistant to join our team at one of our parks. You will help plan daily tasks, coordinate a large cleaning crew, manage stock, and assist with recruitment and training to keep spaces spotless and welcoming for guests.

The role blends hands-on cleaning with administrative duties, supporting budgets, safety checks, and compliance to ensure high standards across the site.

Qualifications

• Experience in Cleaning or Facilities operations is valued but not essential.
• Ability to plan and organise operational tasks for large teams.
• Strong communication and problem-solving skills in a busy environment.
• Motivated to deliver an outstanding guest experience.

Responsibilities

• Assisting the Cleaning Services Team Manager with planning, preparation, and daily operations.
• Supporting stock management, team rotas, recruitment, training, and development.
• Monitoring budget performance, safety checks, and legislative compliance.
• Overseeing daily cleaning tasks and implementing improvements for a clean, safe guest environment.
• Balancing hands-on tasks with administrative duties to ensure smooth operations.

Skills

Planning & Organising

Team coordination

Multitasking

Communication

Problem-solving

Guest experience

Job description

Haven is seeking a Cleaning Services Operations Assistant to join our team at one of our parks. You will help plan daily tasks, coordinate a large cleaning crew, manage stock, and assist with recruitment and training to keep spaces spotless and welcoming for guests.

The role blends hands-on cleaning with administrative duties, supporting budgets, safety checks, and compliance to ensure high standards across the site.