Cleaning Operations Coordinator

Haven; Flookburgh; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discounts on Haven Holidays

Staff dining discounts

Free access to facilities

Career development opportunities

Job summary

Haven is seeking a Cleaning Services Operations Assistant in the United Kingdom to support planning, stock control, recruitment, and training for a busy facilities team. This full-time role balances hands-on cleaning duties with essential administrative tasks to keep spaces spotless and guest-ready.

You will help manage budgets, ensure safety standards, and maintain high service levels while contributing to a positive guest experience and team development.

Qualifications

• Experience in Cleaning or Facilities operations is valued but not essential.
• Ability to plan and organise operational tasks for large teams.
• Good communication and problem-solving skills.

Responsibilities

• Assisting the Cleaning Services Team Manager with planning, preparation, and daily operations.
• Supporting stock management, team rotas, recruitment, training, and overall team development.
• Monitoring budget performance, safety checks, and compliance requirements.
• Overseeing daily cleaning tasks and implementing improvements for a clean, safe guest environment.
• Balancing hands-on tasks with administrative duties.

Skills

Planning & organisation

Team coordination

Communication

Multitasking

Guest experience

Job description

Position: Cleaning Services Operations Assistant

Type: Full-Time / Permanent

Pay Rates: Salary/Competitive

Join our One Great Team here at Haven as a Cleaning Services Operations Assistant, where you'll have an integral part in ensuring we provide spotless, welcoming spaces for our guests to enjoy their next adventure!

In this role you’ll be at the heart of the Cleaning Services team, ensuring everything runs seamlessly. From planning daily tasks and team coordination to overseeing stock, recruitment, and training, you’ll be involved in every aspect of the operation. You’ll uphold safety standards, keep budgets in check, and ensure our spaces remain spotless and welcoming. With a balance of hands-on tasks and admin duties, no two days will be the same!

Key Responsibilities

• Assisting the Cleaning Services Team Manager with planning, preparation, and daily operations to keep the department running smoothly.
• Supporting stock management, team rotas, recruitment, training, and overall team development.
• Monitoring budget performance, conducting safety and compliance checks, and ensuring all legislative requirements are met.
• Overseeing daily cleaning tasks, addressing feedback, and proactively implementing improvements to maintain a clean, safe, and guest-friendly environment.
• Balancing hands-on tasks around the park with administrative responsibilities to ensure seamless operations.

Requirements

• Experience in roles such as Coordinator, Assistant or Administrator within Cleaning or Facilities operations is valued but not essential.
• Proven ability to plan and organise operational tasks for large teams.
• Comfortable multitasking in a busy, customer-focused environment.
• Good communication and problem-solving skills.
• Motivated to deliver an outstanding guest experience.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up-to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.