Cleaning Key Account Manager — Lead Accounts & Client Success

Churchill Group; Glasgow; Hybrid; GBP 36,000 - 38,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave

Life assurance

GP access and wellbeing support

Volunteer days

Discounts and perks

Training and development

Diversity & Inclusion

Recognition and rewards

Job summary

Churchill Group in Glasgow (with occasional travel to Edinburgh) seeks a Cleaning Key Account Manager to oversee a team and manage portfolios of commercial contracts. You will be the client’s main contact, ensuring service excellence across Glasgow and surrounding areas.

The role sits within our Scotland & North Cleaning Division, delivering specialist cleaning services for professional workplaces where environment quality impacts wellbeing and productivity.

Qualifications

• Experience managing client portfolios and leading a team.
• Strong budgeting, forecasting and contract performance monitoring experience.
• Solid Health & Safety knowledge relevant to cleaning/FM industry.

Responsibilities

• Maintain excellent client relationships and ensure high levels of satisfaction.
• Lead and support your team to consistently deliver exceptional service.
• Carry out audits, prepare reports, and deliver projects with senior management.
• Organise regular meetings with clients to review contract performance.
• Ensure full compliance with Health & Safety procedures and regulations.
• Continuously seek opportunities to improve services and add value for clients.

Skills

People management

Attention to detail

Communication

Leadership

Planning under pressure

Budgeting

Health & Safety

Job description

Churchill Group in Glasgow (with occasional travel to Edinburgh) seeks a Cleaning Key Account Manager to oversee a team and manage portfolios of commercial contracts. You will be the client’s main contact, ensuring service excellence across Glasgow and surrounding areas.

The role sits within our Scotland & North Cleaning Division, delivering specialist cleaning services for professional workplaces where environment quality impacts wellbeing and productivity.