Multi-Site Cleaning Services Account Manager

Churchill Group; Colchester; On-site; GBP 28,000 - 39,000; Full time

Benefits offered by this job

Employee Ownership

Maternity and paternity leave support

24/7 GP access, plus mental health, …

Two paid volunteering days per year

Exclusive perks and discounts

Ongoing training and development

Wellbeing, Diversity & Inclusion

Recognition and rewards

Job summary

Churchill Group in the East Anglia Division is seeking an experienced Account Manager to oversee 14 sites across a diverse portfolio of primary schools, secondary schools, and offices, driving service excellence and growth. The role offers a rewarding mix of leadership, client liaison, and operational oversight.

You will lead and coach cleaning teams, maintain high standards of service delivery, conduct regular contract reviews, and ensure Health & Safety compliance while seeking opportunities

Qualifications

• Experience as Account Manager or similar in facilities or FM.
• Proven ability to lead multi-site service teams and manage client relations.
• Knowledge of Health & Safety within the cleaning industry.

Responsibilities

• Maintain strong client relationships with high satisfaction.
• Ensure quality of service delivery across 14 sites.
• Lead, recruit, and coach local service teams.
• Carry out projects, reports, and audits to support Operations Manager.
• Hold contract and specification review meetings with customers.
• Ensure Health & Safety procedures and legislation are followed.
• Identify opportunities for continuous improvement and cost savings.

Skills

Leadership

Client relationships

Forecasting

Health & Safety

Driving licence

Travel readiness

Job description

Churchill Group in the East Anglia Division is seeking an experienced Account Manager to oversee 14 sites across a diverse portfolio of primary schools, secondary schools, and offices, driving service excellence and growth. The role offers a rewarding mix of leadership, client liaison, and operational oversight.

You will lead and coach cleaning teams, maintain high standards of service delivery, conduct regular contract reviews, and ensure Health & Safety compliance while seeking opportunities