Claims Team Manager

Connect Legal Partners; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

Connect Legal Partners seeks a Lead Claims Handler to oversee a claims team and coach staff through complex coverage and liability decisions. You will manage insurer relationships, ensure service standards, and report on delegated authorities.

A strong technical background and prior line management are essential. You will review files, monitor management information, identify risk trends and drive practical improvements through audits and training.

Qualifications

• A claims specialist with strong technical knowledge and line-management experience.
• Understanding of relevant legal and policy requirements.
• Ability to support colleagues while making sound commercial decisions.
• Capacity to translate recurring issues into practical improvements.

Responsibilities

• Manage claims team, allocate capacity and coach for better judgement and service.
• Oversee insurer relationships, case reporting, service standards and delegated authorities.
• Review files and MI, identify risk trends and use audits and training to improve consistency.

Skills

Leadership

Coaching

Claims handling

Insurer relations

Audits

Mentoring

Job description

Lead claims handlers and coach them through difficult coverage and liability decisions while managing insurer relationships.

The role

• Manage claims colleagues, allocate capacity and coach people to improve technical judgement and service delivery.
• Oversee insurer relationships, case reporting, service standards and the operation of delegated authorities.
• Review files and management information, identify risk trends and use audits and training to improve consistency.

What you will need

A claims specialist with strong technical knowledge and previous line management experience is sought. You should understand relevant legal and policy requirements and be able to support colleagues while making sound commercial decisions. The role suits someone who can manage performance constructively, maintain effective client relationships and translate recurring issues into practical improvements. It combines people leadership with continuing responsibility for the quality of claims handling.

What is on offer

• full time position.