Technical Claims Handler

Vermelo RPO; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Vermelo RPO is seeking a Senior Technical Claims Handler to proactively manage a portfolio of motor claims with values typically between £25,000 and £100,000. The role acts as a technical referral point on indemnity, quantum, strategy and tactics.

You will handle personal injury claims across Portal, Fast-Track, Intermediate and Multi Track streams, applying knowledge of indemnity issues, liability trees and civil procedure.

Qualifications

• In-depth knowledge of personal injury claims with handling experience of Portal, Fast-Track, Intermediate Track & Multi Track claims and costs.
• Detailed understanding of complex indemnity issues & the liability tree applicable to a caseload including motor-related policies.
• Good knowledge of medical disciplines in relation to a wide range of complex injuries.
• Knowledge of current, relevant Case Law & commercial considerations.
• Strong customer service and communication skills & the ability to coach and support colleagues on technical topics.
• Able to work independently, manage and prioritise own workloads.
• In-depth knowledge of Civil Procedure Rules & Practice Directions, Protocols Road Traffic Act, Limitation Act with reference to specific legislation.
• Detailed knowledge of Part 7 & Part 8 - litigation as non-delegated authority - ability to lead the case.
• Able to identify red flag indicators of fraud & / or higher value claims.

Responsibilities

• Proactively managing claims in accordance with the Group philosophy, procedures & service levels.
• Controlling claim cost through effective negotiation around liability, quantum & procedural arguments.
• Maintaining good file discipline & accurate reserves, minimising the risk of late deterioration.
• Adherence to Large Loss procedures & authority limits.
• Developing and maintaining effective relationships with colleagues and business partners.
• Pro-actively managing personal training and development requirements.
• To ensure that regulatory requirements are met.

Skills

Personal injury claims

Claim cost control

Negotiation skills

Independent working

Regulatory awareness

Coaching/mentoring

Civil Procedure Rules knowledge

Litigation leadership

Fraud indicators

Job description

Senior Technical Claims Handler 8.1
Location: Flexible
Pro-actively handle a portfolio of motor claims consisting of mainly bodily injury claims with a value between £25,000 and £100,000
Acting as a referral point for technical guidance on indemnity, quantum, strategy & tactics

Responsibilities

• Proactively managing claims in accordance with the Group philosophy, procedures & service levels.
• Controlling claim cost through effective negotiation around liability, quantum & procedural arguments.
• Maintaining good file discipline & accurate reserves, minimising the risk of late deterioration.
• Adherence to Large Loss procedures & authority limits.
• Developing and maintaining effective relationships with colleagues and business partners.
• Pro-actively managing personal training and development requirements.
• To ensure that regulatory requirements are met.

Qualifications

• In-depth knowledge of personal injury claims with handling experience of Portal, Fast-Track, Intermediate Track & Multi Track claims and costs.
• Detailed understanding of complex indemnity issues & the liability tree applicable to a caseload which will include retail & commercial motor, fleet policies, self-drive hire & motor trade.
• Good knowledge of medical disciplines in relation to a wide range of complex injuries.
• Knowledge of current, relevant Case Law & commercial considerations.
• Strong customer service and communication skills & the ability to coach and support colleagues on technical topics.
• Able to work independently, manage and prioritise own workloads.
• An in-depth working knowledge of Civil Procedure Rules & Practice Directions, Protocols Road Traffic Act, Limitation Act with reference to specific legislation.
• Detailed knowledge of Part 7 & Part 8 - litigation is non-delegated authority - the ability to lead the case.
• Able to identify red flag indicators of fraud & / or higher value claims.