Claims Manager

Harrison Holgate; London Borough of Southwark; On-site; GBP 60,000 - 90,000; Full time

Job summary

Harrison Holgate seeks a Claims Manager for a City-based insurance client in London. You will oversee Title claims and manage the claims department in line with protocols and delegated authorities.

Prior Property, Title or Professional Indemnity claims handling experience is essential, with comfort in litigated matters and understanding of insurance contracts. Key duties include overseeing new claims, instructing panel solicitors, auditing service levels and costs, and ensuring timely payments

Qualifications

• Prior Property, Title or Professional Indemnity claims handling experience.
• Comfortable handling litigated matters.

Responsibilities

• Oversee the receipt of new claims and ensure processing per guidelines and delegated authority.
• Instruct panel solicitors and/or surveyors in a timely manner.
• Evaluate and audit panel law firms for service levels and cost effectiveness.
• Authorize claims and legal expense payments in line with SLAs.
• Ensure department operates within delegated authority and best practice.

Skills

Claims handling

Litigation awareness

Insurance contracts

Job description

Our client, a City based insurance company, seek a Claims Manager. You will handle Title claims and manage the claims department in accordance with the claims protocols and the delegated authority outlines. The successful applicant will have prior Property, Title or Professional Indemnity claims handling experience and will be comfortable working with litigated matters. An understanding of residential conveyancing would be preferred but isn't essential. An in-depth understanding of insurance contracts will also be useful.

Duties and Responsibilities

• Oversee the receipt of new claims ensuring that they are processed in accordance the claims handling guidelines and delegated authority
• Ensure that panel solicitors and / or surveyors are instructed in a timely manner
• Constantly evaluate the performance of panel law firms for its content and fees to ensure they follow the service levels agreed as set out in claims guidelines and continue to be cost effective
• Constantly audit performance of panel law firms to ensure the service levels are met
• Authorise and instruct claims and legal expense payments and work with finance to ensure payments are made in a timely manner as per our SLAs
• Ensure that the department is consistently operating within the limits of the delegated authority and industry best practice
• Monitor the business' performance with respect to claims handling and reporting and make recommendations
• Ensure that all monthly claims bordereaux are accurately updated and reported on time to insurers, underwriters and the management team
• Prepare an internal monthly claims report for the USA
• Identify emerging claims trends and report accordingly to key stakeholders