Claims Team Lead & Coach

Connect Legal Partners; United Kingdom; Presencial; GBP 60.000 - 90.000; Jornada completa

Descripción de la vacante

Connect Legal Partners seeks a Lead Claims Handler to oversee a claims team and coach staff through complex coverage and liability decisions. You will manage insurer relationships, ensure service standards, and report on delegated authorities.

A strong technical background and prior line management are essential. You will review files, monitor management information, identify risk trends and drive practical improvements through audits and training.

Formación

• A claims specialist with strong technical knowledge and line-management experience.
• Understanding of relevant legal and policy requirements.
• Ability to support colleagues while making sound commercial decisions.
• Capacity to translate recurring issues into practical improvements.

Responsabilidades

• Manage claims team, allocate capacity and coach for better judgement and service.
• Oversee insurer relationships, case reporting, service standards and delegated authorities.
• Review files and MI, identify risk trends and use audits and training to improve consistency.

Conocimientos

Leadership

Coaching

Claims handling

Insurer relations

Audits

Mentoring

Descripción del empleo

Connect Legal Partners seeks a Lead Claims Handler to oversee a claims team and coach staff through complex coverage and liability decisions. You will manage insurer relationships, ensure service standards, and report on delegated authorities.

A strong technical background and prior line management are essential. You will review files, monitor management information, identify risk trends and drive practical improvements through audits and training.