Claims Team Leader

Adjusting Appointments Limited; Essex; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Private healthcare

Pension

Life assurance

Health insurance

25 days holiday + bank holidays

Job summary

Adjusting Appointments Limited is recruiting an experienced Claims Handler/Supervisor to lead a specialist team within a global loss adjusting and risk management environment. The role focuses on oversighting complex claims, performance management, and ensuring high standards of customer service.

Based in a Monday–Friday office setting in Essex, you’ll conduct 1:1s, drive training, manage holidays, and support SLA-driven outcomes while maintaining strong communication with stakeholders and

Qualifications

• Experience as a Team Leader or Supervisor in insurance.
• Strong management skills and leadership experience.
• Solid insurance claims background with knowledge of processes.

Responsibilities

• Provide management support to a team of claims handlers.
• Lead and manage the team to deliver exceptional customer service within SLA's.
• Oversee the lifecycle of the team’s claims handling and monitor workload.

Skills

Team leadership

Management

Insurance claims

Communication

Decision making

Resilience under pressure

Word

Excel

Education

Industry qualifications

Tools

Word

Excel

Job description

An experienced Claims Handler/Insurance professional with a Supervisory/Management background is required to join a leading Global Loss Adjusters providing Loss Adjusting, Claims and Risk Management Services with a focus on Speciality Markets and Complex Commercial where you will oversee a team of specialist claims handlers.

You will provide Management support ensuring the success of the team.

Key responsibilities

• Provide management support to a team of claims handlers
• Lead and manage the team to ensure they are providing an exceptional customer service within SLA's
• Oversee and monitor the lifecycle of the teams claims handling
• Manage the team workload as well as holidays/absences
• Carry out 1:1 meetings and complete appraisals
• Identify training needs and implement necessary training as required
• Handle complaint calls received by the team
• Motivate the team ensuring targets and personal goals are achieved

About you

• Proven experience as a Team Leader or Supervisor
• Strong Management skills
• Insurance Claims background/experience
• Excellent communication skills, being able to communicate clearly in a structured manner to individuals and a team
• Decision making skills
• Enjoy working in a fast-pace, pressured environment
• Good working knowledge of Word and Excel
• Industry qualifications or working towards

Salary and Benefits

This is a full-time, permanent role Monday to Friday 9am-5pm, Office based, in addition to a competitive annual basic salary you will also receive an excellent benefits package including private healthcare scheme, pension, life assurance and health insurance, 25 days holiday plus bank holidays