Claims Support Specialist: Driver & Customer Claims

Veezu; Metropolitan Borough of Solihull; On-site; GBP 21,000 - 29,000; Full time

Job summary

Veezu in Solihull is seeking a Claims Support to manage liaison with driver partners regarding vehicles and claims handling, delivering high levels of service and admin.

You will handle FNOL, work with insurers, MOJ, DPA, and ensure GDPR compliance, data accuracy in Eclipse Proclaim, and maintain professional relationships.

Based at our Solihull office, you’ll join a fast-paced, supportive team responsible for fair treatment of customers and partners.

Qualifications

• Honesty and knowledge of industry regulation and legislation.
• Excellent attention to detail and strong organisational skills.
• Ability to manage conflicting deadlines.
• Excellent written and verbal communication.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Manage relationships with external customers and internal departments.
• Assist fleet department with admin for fleet vehicles.
• Take First Notice of Loss (FNOL) for new claims and transfer to accident management.
• Ensure compliance with MOJ, DPA, ABI, MIB where applicable.
• Liaise with client drivers, TP drivers, insurers and witnesses.
• Provide high quality customer service and understand customer requirements.
• Input data into Eclipse Proclaim and other databases.
• Maintain GDPR and information security standards.
• Communicate with customers clearly and proactively.
• Maintain attendance, punctuality and health and safety procedures.

Skills

Attention to detail

Excellent communication

Organisation skills

Ability to work under pressure

Regulatory knowledge

Time management

Tools

Eclipse Proclaim

Job description

Veezu in Solihull is seeking a Claims Support to manage liaison with driver partners regarding vehicles and claims handling, delivering high levels of service and admin.

You will handle FNOL, work with insurers, MOJ, DPA, and ensure GDPR compliance, data accuracy in Eclipse Proclaim, and maintain professional relationships.

Based at our Solihull office, you’ll join a fast-paced, supportive team responsible for fair treatment of customers and partners.