Motor Claims & Customer Service Advisor

Ad Warrior Ltd; Hull and East Yorkshire; On-site; GBP 24,000 - 29,000; Full time

Job summary

Vizion Network in Hull is hiring a Customer Service Advisor to support the Claims Team with high-quality service, data accuracy, and SLA adherence. You will handle motor claims from initial contact to finalisation, coordinating with bodyshops, insurers and clients.

The role is permanent, full-time (37.5 hours/week), with occasional Saturdays on a 1 in 6 rota. You will need first-class communication, strong organisational skills and a customer-focused approach to maintain performance targets and

Qualifications

• Excellent communication and data-entry skills.
• Ability to build relationships with clients and colleagues.
• Strong planning, problem-solving and organisational abilities.

Responsibilities

• Deliver high-standard customer service within the Claims Team.
• Process and manage motor claims from initial contact to repair handover.
• Maintain SLA compliance and performance targets.
• Liaise with Bodyshop/Insurer and Customer throughout the repair process.
• Record all client issues and provide feedback to management.
• Support reporting and data integrity across the department.

Skills

First class communication

Accurate data input

Relationship building

Deadline driven

Team player

Planning

Problem solving

Decision making

Customer focused

Good knowledge of MS Office

Tools

Microsoft Office

Job description

Vizion Network in Hull is hiring a Customer Service Advisor to support the Claims Team with high-quality service, data accuracy, and SLA adherence. You will handle motor claims from initial contact to finalisation, coordinating with bodyshops, insurers and clients.

The role is permanent, full-time (37.5 hours/week), with occasional Saturdays on a 1 in 6 rota. You will need first-class communication, strong organisational skills and a customer-focused approach to maintain performance targets and