Motor Claims & Customer Care Advisor

Vizion Network Limited; Wellingborough; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Health and wellbeing scheme

21 days annual leave

Birthday holiday

Salary progression

Company events

Free parking

Monthly free lunches

Convenient location

Rewards program

Job summary

Vizion Network Limited based in Hull and Wellingborough is seeking a Customer Service Advisor to join the Claims Team. You will deliver high standards of customer service, follow brand requirements, and maintain performance targets and SLAs at individual and team levels.

The role involves handling motor claims from initial contact through repair handover and aftercare, coordinating with Bodyshop/Insurer, and ensuring timely progress.

Qualifications

• Ability to build and maintain relationships.
• Ability to work to agreed deadlines, targets and objectives.
• Able to work as part of a team as well as autonomously to a high level of accuracy.
• Good planning and organisational skills.
• Good problem-solving skills.
• Commitment to providing a first-class service to customers and repairers.

Responsibilities

• Ensure SLA targets are understood and met on a daily basis.
• Progress customer claims within the company's SLA and keep clients informed.
• Coordinate with Bodyshop/Insurer and customers throughout the repair process.
• Manage hire sheets to minimise costs and monitor hire periods.
• Record client issues and feed back to Line Manager and teams.
• Provide accurate records of all information for audit trails and reporting.

Skills

Relationship building

Deadline oriented

Team player

Planning

Problem solving

Customer service

Job description

Vizion Network Limited based in Hull and Wellingborough is seeking a Customer Service Advisor to join the Claims Team. You will deliver high standards of customer service, follow brand requirements, and maintain performance targets and SLAs at individual and team levels.

The role involves handling motor claims from initial contact through repair handover and aftercare, coordinating with Bodyshop/Insurer, and ensuring timely progress.