Warranty Administrator - PSV & Aftersales Claims

EVM; Southwater; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday + Bank holidays

Cycle to Work Scheme

Employee benefits portal

Job summary

EVM UK is a specialist sales and aftersales agent focusing on minibus and midi coach brands. The company seeks a Warranty Administrator to manage warranty claims across multi-stage PSV vehicles and coordinate with OEMs, bodybuilders and partners for accurate liability attribution.

You will work with Workshop, Parts, Aftersales Management and Finance to submit claims, track outcomes, maximise recovery and ensure customer satisfaction in line with manufacturer guidelines.

Qualifications

• A minimum of 2 years in a warranty administrator role within the commercial industry.
• Experience working with Pinnacle DMS, Kerridge or similar systems is beneficial.
• Strong IT skills including Office 365 and web-based portals for warranty claims.
• Strong analytical and problem-solving skills.
• Strong interpersonal skills and customer-focused approach.

Responsibilities

• Receive and process warranty claims from customers via Aftersales and workshop.
• Prepare and submit warranty documentation according to manufacturer guidelines.
• Follow up with manufacturers to ensure claims are processed and address denials.
• Discuss warranty claims and expectations with stakeholders.
• Coordinate with vendors for warranty-related appointments and parts.
• Maintain accurate records of warranty parts inventory and vendor paperwork.
• Stay updated on factory recalls and warranty policies; conduct audits.
• Ensure proper documentation of warranty work for payment recovery.
• Monitor and report on KPIs such as recovery value, turnaround time and audit compliance.
• Work with Workshop, Parts, Aftersales Management and Finance teams to ensure accurate claim submission and cost recovery.

Skills

Warranty administration

Communication

Problem solving

Interpersonal skills

Office 365

Pinnacle DMS

Kerridge

IT systems

Tools

Pinnacle DMS

Kerridge

Office 365

Job description

EVM UK is a specialist sales and aftersales agent focusing on minibus and midi coach brands. The company seeks a Warranty Administrator to manage warranty claims across multi-stage PSV vehicles and coordinate with OEMs, bodybuilders and partners for accurate liability attribution.

You will work with Workshop, Parts, Aftersales Management and Finance to submit claims, track outcomes, maximise recovery and ensure customer satisfaction in line with manufacturer guidelines.