Motor Claims & Customer Service Advisor

Ad Warrior Ltd; Wellingborough; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Site-based role

37.5 hours/week

Health and wellbeing benefits

21 days annual leave

Birthday holiday

Holiday purchase scheme

Salary progression

Free parking

Job summary

Vizion Network in Wellingborough is seeking a Customer Service Advisor to provide high standards of customer service within the Claims Team. You will manage motor claims from initial contact to repair handover, ensuring SLA adherence and effective communication with repair networks and clients.

The role requires excellent communication, data accuracy, and the ability to work to SLAs. 37.5 hours per week, on-site at Wellingborough, with a range of employee benefits and opportunities for

Qualifications

• First class communication skills.
• Accurate data input skills.
• Ability to build and maintain relationships.
• Ability to meet deadlines and targets.
• Capable of teamwork and autonomous work with high accuracy.
• Strong planning and organisational abilities.
• Good problem-solving skills.
• Sound decision-making abilities.
• Customer-focused with service ethos.
• Proficient in Microsoft Office.

Responsibilities

• Maintain SLA's and KPI adherence for repairs.
• Deploy and reallocate claim notifications to repairers.
• Record and manage hire sheets to control costs.
• Provide investigative feedback to clients.
• Progress customer claims within the management system.
• Handle daily tasks within SLAs.
• Manage body shop performance KPIs and breaches.
• Build relationships with the repair network for a smooth end-to-end process.
• Be first level contact for repair network, clients and team.
• Handle incoming calls and emails professionally.
• Monitor inboxes and respond promptly.
• Record all client issues for audit trails.

Skills

First class comms

Accurate data input

Relationship building

Deadline oriented

Team and autonomous work

Planning & organisation

Problem solving

Decision making

Customer focus

MS Office proficiency

Tools

CRM system

MS Office

Job description

Vizion Network in Wellingborough is seeking a Customer Service Advisor to provide high standards of customer service within the Claims Team. You will manage motor claims from initial contact to repair handover, ensuring SLA adherence and effective communication with repair networks and clients.

The role requires excellent communication, data accuracy, and the ability to work to SLAs. 37.5 hours per week, on-site at Wellingborough, with a range of employee benefits and opportunities for