Motor Claims Advisor: SLA-Driven Customer Champion

Confidential; Hull and East Yorkshire; On-site; GBP 22,000 - 30,000; Full time

Job summary

Vizion Network is seeking a Customer Service Advisor in Hull for a permanent full-time role. You will support the Claims Team, ensuring high standards of customer service and adherence to SLAs, handling motor claims from initial contact to repair handover, and coordinating with repairers, insurers, and clients.

The position requires strong data entry, relationship-building, and organisational skills, with duties including daily SLA management, KPI tracking, and cross-team collaboration to ensure

Qualifications

• First class communication skills.
• Accurate data input skills.
• Ability to build and maintain relationships.
• Ability to work to agreed deadlines, targets and objectives.
• Able to work as part of a team as well as autonomously to a high level of accuracy.
• Good planning and organisational skills.
• Good problem-solving skills.
• Good decision maker.
• Commitment to providing a first-class service to customers and repairers.
• Customer focused.
• Good knowledge of Microsoft Office.

Responsibilities

• Provide professional administrative support within the Claims Team and to company Management/Directors.
• Deliver the highest possible standards of customer service; follow brand requirements and directives.
• Maintain service level agreements and performance targets for self and team.
• Manage motor claims from initial contact to repair handover and aftercare, liaising with Bodyshop/Insurer and customer.
• Record and process claim notifications to repairers within SLA using in-house systems.
• Monitor and control hire sheets to minimise costs by managing hire periods.
• Progress customer claims within the management system within internally agreed SLA's.
• Record all client issues and provide feedback to Line Manager and Performance Analyst.
• Assist with reporting for department/region/client management.

Skills

First class communication skills

Accurate data input skills

Relationship building

Deadline & target driven

Autonomy & accuracy

Planning & organisational skills

Problem solving

Decision making

Customer service focus

Microsoft Office knowledge

Job description

Vizion Network is seeking a Customer Service Advisor in Hull for a permanent full-time role. You will support the Claims Team, ensuring high standards of customer service and adherence to SLAs, handling motor claims from initial contact to repair handover, and coordinating with repairers, insurers, and clients.

The position requires strong data entry, relationship-building, and organisational skills, with duties including daily SLA management, KPI tracking, and cross-team collaboration to ensure