Claims Support

Veezu; Metropolitan Borough of Solihull; On-site; GBP 21,000 - 29,000; Full time

Job summary

Veezu in Solihull is seeking a Claims Support to manage liaison with driver partners regarding vehicles and claims handling, delivering high levels of service and admin.

You will handle FNOL, work with insurers, MOJ, DPA, and ensure GDPR compliance, data accuracy in Eclipse Proclaim, and maintain professional relationships.

Based at our Solihull office, you’ll join a fast-paced, supportive team responsible for fair treatment of customers and partners.

Qualifications

• Honesty and knowledge of industry regulation and legislation.
• Excellent attention to detail and strong organisational skills.
• Ability to manage conflicting deadlines.
• Excellent written and verbal communication.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Manage relationships with external customers and internal departments.
• Assist fleet department with admin for fleet vehicles.
• Take First Notice of Loss (FNOL) for new claims and transfer to accident management.
• Ensure compliance with MOJ, DPA, ABI, MIB where applicable.
• Liaise with client drivers, TP drivers, insurers and witnesses.
• Provide high quality customer service and understand customer requirements.
• Input data into Eclipse Proclaim and other databases.
• Maintain GDPR and information security standards.
• Communicate with customers clearly and proactively.
• Maintain attendance, punctuality and health and safety procedures.

Skills

Attention to detail

Excellent communication

Organisation skills

Ability to work under pressure

Regulatory knowledge

Time management

Tools

Eclipse Proclaim

Job description

Your role at Veezu:

Claims Support involves managing all aspects of Veezu Assist’s liaison with driver partners in relation to vehicles and claims handling, providing exceptional customer service and high levels of administration. You will report into the Claims Manager.

Who are Veezu?

Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!

What you’ll do:

• Manage key relationships, including those with external customers and business partners in addition to various internal departments with which you will work closely

• Assist the fleet department in dealing with admin for the fleet vehicles

• Take First Notice of Loss (FNOL) for new claims and transfer to accident management company

• Remain compliant with MOJ, DPA, ABI, MIB as is required by law where applicable and company procedures.

• Liaise with all parties involved including client driver, TP driver, relevant insurance companies, witnesses and any other applicable parties.

• Provide high quality customer service with an awareness and understanding of customer requirements.

• Deal with on- and off-hires where necessary and regularly check vehicles as required.

• Accurately input data onto relevant computer database i.e. Eclipse Proclaim

• Advise Claims Manager of Health & Safety issues

• Ensure fair treatment of passengers, customers, Driver Partners and employees and act in a professional manner at all times.

• Ensuring all relevant enquiries are made of any appropriate parties.

• Communicating with all customers in a clear and proactive manner.

• Maintain regular consistent and professional attendance, punctuality, and adherence to relevant health & safety procedures.

• Ensure that customer, passenger, Driver Partner & employee information is safeguarded at all time, in line with the General Data Protection Regulation (GDPR).

• Maintain information security to a recognised required standard in line with business needs

• Follow information security policies and procedures.

• Ensure legal and contractual compliance.

• Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.

What you’ll need:

• Honesty and a knowledge of industry regulation and legislation

• Knowledge of complaints and referral procedure

• Exceptional attention to detail and organisation skills

• Ability to effectively manage conflicting deadlines

• Excellent communication skills both written and verbally

• Ability to work under pressure in a fast-paced environment

Where you’ll be:

• This role will be based out of our Solihull office.

Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.