Business Support Adminstrator

Verisk Analytics, Inc.; Norwich; Hybrid; GBP 20,000 - 25,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays + Buy&

Progression opportunities

Pension Scheme

Group Life Assurance

And more

Job summary

Verisk Analytics, Inc. in Norwich seeks several Business Support Administrators to join a team recognised by Forbes as a World’s Best Employer and Best Employer for Women.

You will manage incoming correspondence via email or phone, allocate to the correct claim, create new files, and ensure all actions align with the customer agreement. You could progress into a Claims Handling team over time, with a hybrid working model and a benefits package including pension, life assurance, and holiday

Qualifications

• Must have a keen eye for detail and accuracy.
• Comfortable using computers and learning new systems.
• Customer-focused approach with a passion for great service.
• Clear, professional written and phone communication skills.

Responsibilities

• Data extract all relevant claim information onto the system with high accuracy.
• Scan incoming post and upload to the system.
• Create new claims and highlight duplicates where applicable.
• Complete bulk upload spreadsheets and distribute responses.
• Redirect correspondence as required.
• Handle inbound calls professionally and transfer as needed.
• Identify urgent post and elevate appropriately.
• Maintain service levels and team targets.
• Ensure quality standards for audits and internal processes.
• Deliver professional customer service to internal and external customers.

Skills

Attention to detail

Computer literacy

Customer-focused

Clear communication

Team player

Organisational skills

Proactive

Patience

Willingness to learn

Job description

Job Description

We are now looking for several Business Support Administrators to join our company, which is recognised by Forbes as a World’s Best Employer and Best Employer for Women.

As a Business Support Administrator, you will manage the incoming correspondence, whether this be via email or telephone calls. The focus will be on allocating the correspondence to the correct claim, creating a new file where one does not exist, and ensuring all applicable actions are carried out on the claim as per the relevant correspondence and the agreement with our customers. You would be responsible for answering all incoming calls and transferring them where necessary in a professional manner.

It doesn’t need to stop there, we pride ourselves on progressing our employees, which means you could develop into a Claims Handling team within time.

Responsibilities

• Data extract all relevant claim information from the document onto the system where required with heightened attention to detail/accuracy
• Scan incoming physical post to the system
• Create all new claims on the systems where applicable, highlighting duplicate claims where necessary
• Complete bulk upload spreadsheets, distribute and action responses where required
• Redirect correspondence required
• Handle inbound calls professionally and transfer to the correct area where appropriate
• Identify post that needs urgent action and elevate as appropriate
• Manage work efficiently to enable customer Service Level Agreement’s, individual targets and team targets are met
• Maintain a high standard of quality on work produced to meet both internal and external audit requirements
• To deliver professional standards of customer service to internal and external customers

Qualifications

• A keen eye for detail and a commitment to accuracy
• Confidence using computers and learning new systems
• A customer-focused approach and a passion for delivering great service
• Clear, professional communication skills, both written and over the phone
• A collaborative mindset and enthusiasm for working as part of a team
• Strong organisation skills and the ability to manage priorities effectively
• A proactive, motivated and determined approach to getting things done
• Patience, positivity and enthusiasm, even when priorities shift
• A genuine willingness to learn, develop and take on new challenges

What We Offer

• 25 days holiday + Bank Holidays + Ability to Buy & Sell Holiday + Wellbeing time
• Progression opportunities
• Pension Scheme
• Group Life Assurance
• And more

Hybrid

About Us

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

Our People, Our Culture

Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging. See why Verisk is consistently recognized as a Great Place to Work around the world. Learn about the diverse industries we serve — from insurance and energy to financial services and beyond. Discover what it’s like to work at Verisk through employee stories, team highlights, and culture moments. Join a global team of problem-solvers and innovators doing meaningful work that’s shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture. Let’s build something meaningful together!

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure.

Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws.

We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities.

Commission : No

Minimum Salary : 20,000

Maximum Salary : 25,000