Claims Handler

Davies Group; Stoke-on-Trent; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Career & Purpose

Environmental & Social

Financial Health

Wellbeing & Benefits

Job summary

Davies Group in Stoke-on-Trent is seeking a Claims Handler to join our Property team. You will be the first point of contact for clients, guiding claims through the journey from start to resolution.

This permanent, full‑time role is 37.5 hours a week with hybrid working after probation, and on‑site presence in Stoke. You will liaise with customers, insurers and suppliers nationwide and analyse policies to determine claim coverage.

Qualifications

• Customer-centric service to Davies' clients.
• Ability to work effectively in fast-paced environments.
• Strong attention to detail and accuracy.
• Proactive attitude and drive for positive change.
• Good numeracy, literacy and IT skills.
• Adaptable and professional in challenging conversations.

Responsibilities

• Liaise with customers, insurers and colleagues nationwide.
• Assess policies to determine claim coverage and processing steps.
• Keep policyholders informed about claim progress via clear correspondence.
• Create new claims, appoint contractors, and update internal systems.
• Issue payments and arrange settlements as needed.
• Ensure compliance with contractual and regulatory requirements.
• Contribute to team success and business growth.

Skills

Customer focus

Fast-paced work

Attention to detail

Proactive attitude

Numeracy

Literacy

IT skills

Adaptability

Job description

Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Location: On site, Stoke-on-Trent, Hybrid working following probation.
Full-Time: 37.5 hours per week

Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Stoke office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.

At Davies, we’re a community of passionate professionals who thrive on collaboration, innovation, and making a difference.

What will your day look like:

• Liaising with customers, insurers, suppliers, and colleagues nationwide
• Analysing policies to determine claim coverage and devise efficient claims processing strategies
• Keeping policyholders informed about claim progress through well-crafted correspondence
• Setting up new claims, appoint contractors, and update internal systems
• Issuing payments and arrange settlements as needed
• Ensuring compliance with contractual and regulatory requirements
• Contributing to team success and driving business growth

Knowledge and Abilities:

• Customer-Centric Approach: As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.
• Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes
• Attention to Detail: Excellence lies in the little things.
• Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
• Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills.
• Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan