Customer Support Technician

Davies; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Reward platform – discounts for over 800 retailers

25 days holiday (rising with service)

Well-being centre

Recognition programme

Paid fertility appointments

Pension - matched contribution at 5%

Life Assurance (4 x basic salary)

Development, training, and professional qualification

Job summary

A leading claims management company is looking for a Loss Adjuster Technician in Stoke-on-Trent. This entry-level position involves managing Adjuster-led claims, liaising with clients and suppliers, and ensuring proactive support throughout the claims process. Candidates should have at least 2 years of experience in property claims management and strong communication skills. Benefits include 25 days holiday, a reward platform, and matched pension contributions.

Qualifications

• Minimum of 2 years’ experience in property claims management.
• Proven experience working as part of a team.
• Excellent time management and organizational skills.

Responsibilities

• Support dedicated Adjuster(s) in the proactive management of claims.
• Manage caseload in conjunction with Adjusters.
• Resolve customer queries and manage claim processes.

Skills

Experience in property claims management

Effective communication skills

Time management

Organizational skills

Proactive attitude

Job description

Overview

Davies Group, Loss Adjusting division is looking to recruit a Loss Adjuster Technician to join our growing team. In this position, you will play a vital role in the management of Adjuster led claims, providing support to the Adjusters, and working actively on claims >£25k. You will need to be a great communicator, dedicated to providing a professional and proactive service for clients, suppliers and customers. The successful candidate(s) will liaise with a variety of individuals both internally and externally, while managing incoming emails, telephone calls, suppliers, clients and will be required to demonstrate the ability to manage claim processes and dedicated caseloads in the absence of the Adjuster.

Department: Claims Management

Location: Stoke

Your New Role

• Supporting dedicated Adjuster(s) in the proactive management of claims.
• Manage caseload in conjunction with Adjusters, acting autonomously within authority levels.
• Answer inbound calls, taking action to support customers, suppliers, and clients.
• Review and issue reports to clients.
• Resolve customer queries, questions, or complaints, working with all parties involved for the best customer outcomes.
• Appoint suppliers and manage progress, independently of Adjuster engagement.
• Make outbound calls to customers/suppliers/clients.
• Deal with and action associated tasks in relation to claims.
• Support the Adjuster with making technical decisions, within competency-based delegated arrangements.

What You\'ll Bring to the Role

• Minimum of 2 years’ experience in property claims management.
• Ideally experienced in reviewing scopes or work, identifying errors, and missed items.
• Ability to add value in claim reserving and reserve movements.
• Ability to deliver outcomes in a fast-paced environment.
• Capable of effective communication – both written and verbal
• Proven experience working as part of a team.
• Excellent time management and organizational skills.
• Competent numeracy, literacy, and IT skills.
• A proactive attitude, and enthusiastic, polite and courteous phone manner.

Benefits

• Join us and enjoy our ever-evolving benefits, including but not limited to:
• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service)
• Well-being centre
• Recognition programme
• Paid fertility appointments
• Fostering friendly employer
• Pension - matched contribution at 5%
• Life Assurance (4 x basic salary)
• Development, training, and professional qualification

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales