Autonomous Claims Support Technician - Loss Adjusting

Davies Group; Stoke-on-Trent; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Funding for professionalQualifications

Wellbeing centre

Job summary

Davies Group's Loss Adjusting division is seeking a proactive and skilled Loss Adjuster Technician to join our expanding team in Stoke. You will support Adjusters with managing claims, including cases over £25,000, delivering professional and customer-focused service to clients, suppliers and policyholders.

You will handle inbound/outbound calls, review reports, and manage your caseload within delegated authority while maintaining strong communication with stakeholders and colleagues.

Qualifications

• Minimum 2 years’ experience in property claims management.
• Experience reviewing scopes of work, identifying errors, omissions, or missed items (preferred).
• Ability to contribute to claim reserving and reserve movement decisions.
• Proven ability to deliver results in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to engage effectively with a wide range of stakeholders.

Responsibilities

• Provide proactive support to dedicated Adjuster(s) in the management of claims.
• Manage your own caseload in collaboration with Adjusters, acting independently within agreed authority levels.
• Handle inbound calls and take appropriate action to support customers, suppliers, and clients.
• Review and issue reports to clients in a timely and accurate manner.
• Resolve customer queries, questions, and complaints, ensuring the best possible outcomes for all parties.
• Appoint and manage suppliers, monitoring progress without requiring Adjuster intervention.
• Make outbound calls to customers, suppliers, and clients as required.
• Complete and action all associated administrative tasks related to claims.
• Support Adjusters in making technical decisions within competency-based delegated arrangements.

Skills

Customer service

Claims experience

Communication

Caseload management

Job description

Davies Group's Loss Adjusting division is seeking a proactive and skilled Loss Adjuster Technician to join our expanding team in Stoke. You will support Adjusters with managing claims, including cases over £25,000, delivering professional and customer-focused service to clients, suppliers and policyholders.

You will handle inbound/outbound calls, review reports, and manage your caseload within delegated authority while maintaining strong communication with stakeholders and colleagues.