Claims Specialist - Commercial & Private (Hybrid)

Lawes Consulting Group; Glasgow; Hybrid; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Free parking

Company pension

Life assurance

Generous holiday entitlement

Birthday off

Job summary

Lawes Consulting Group is recruiting an experienced Claims Handler to join our professional claims team in Glasgow. You will manage Commercial, private, and fleet claims from first notification through to settlement, delivering high-quality client service in line with FCA requirements.

Working in a hybrid model, you will take responsibility for loss notifications, establish claim files, liaise with insurers and partners, and ensure claims meet policy coverage and service standards.

Qualifications

• Experience handling Commercial or private client claims end to end (from first notification to settlement).
• Strong communication skills and client-facing confidence.
• Excellent IT skills and ability to produce clear correspondence.
• High attention to detail and accuracy in all claims.
• Ability to prioritise work and follow defined processes.
• Strong customer service orientation and relationship-building with clients and insurers.

Responsibilities

• Handle Commercial, Private and Fleet claims from initial notification to settlement.
• Take first notification of loss, set up new claims, validate cover.
• Advise clients on policy response and mitigation of losses.
• Liaise with insurers, motor claims partners and third-party providers.
• Ensure claims comply with policy conditions and FCA regulations.
• Manage caseload within service level agreements.
• Identify, log and handle complaints per regulatory requirements.
• Provide professional and outstanding service to clients.

Job description

Lawes Consulting Group is recruiting an experienced Claims Handler to join our professional claims team in Glasgow. You will manage Commercial, private, and fleet claims from first notification through to settlement, delivering high-quality client service in line with FCA requirements.

Working in a hybrid model, you will take responsibility for loss notifications, establish claim files, liaise with insurers and partners, and ensure claims meet policy coverage and service standards.