Claims Handler (Broker office)

Lawes Consulting Group; Glasgow; Hybrid; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Free parking

Company pension

Life assurance

Generous holiday entitlement

Birthday off

Job summary

Lawes Consulting Group is recruiting an experienced Claims Handler to join our professional claims team in Glasgow. You will manage Commercial, private, and fleet claims from first notification through to settlement, delivering high-quality client service in line with FCA requirements.

Working in a hybrid model, you will take responsibility for loss notifications, establish claim files, liaise with insurers and partners, and ensure claims meet policy coverage and service standards.

Qualifications

• Experience handling Commercial or private client claims end to end (from first notification to settlement).
• Strong communication skills and client-facing confidence.
• Excellent IT skills and ability to produce clear correspondence.
• High attention to detail and accuracy in all claims.
• Ability to prioritise work and follow defined processes.
• Strong customer service orientation and relationship-building with clients and insurers.

Responsibilities

• Handle Commercial, Private and Fleet claims from initial notification to settlement.
• Take first notification of loss, set up new claims, validate cover.
• Advise clients on policy response and mitigation of losses.
• Liaise with insurers, motor claims partners and third-party providers.
• Ensure claims comply with policy conditions and FCA regulations.
• Manage caseload within service level agreements.
• Identify, log and handle complaints per regulatory requirements.
• Provide professional and outstanding service to clients.

Job description

Location: Glasgow (hybrid working available)

The opportunity

We’re recruiting an experienced Claims Handler to join our client’s professional claims team, supporting their Commercial, private and fleet clients. You’ll manage claims from first notification through to settlement and give clients excellent service in line with FCA requirements.

Key responsibilities

• Handle all classes of Commercial, Private and Fleet claims from first notification to settlement
• Take first notification of loss, set up new claim files and validate claims against policy cover
• Discuss and determine liability, and advise clients on how their policy may respond and how to mitigate their loss
• Liaise with insurers, motor claims partners and uninsured loss recovery providers
• Make sure claims follow policy conditions, and escal
• Manage your caseload accurately and within agreed service level agreements
• Ensure all activity complies with FCA regulation and internal conduct procedures
• Identify, log and handle complaints in line with regulatory and company requirements
• Handle all queries professionally and give clients outstanding customer service

What you’ll need

• Previous experience handling Commercial or private client claims end to end
• Confident, articulate communication skills
• Good IT skills and the ability to write clear, accurate and courteous correspondence
• Strong attention to detail and a high level of accuracy
• The ability to prioritise and follow processes effectively
• Excellent customer service skills, with the ability to build strong relationships with clients and insurers

What’s on offer

• Competitive salary, dependent on experience
• Generous holiday entitlement, plus your birthday off
• Free parking
• Company pension scheme
• Life assurance