Claims Representative

Ignite Talent Group; Manchester; In loco; GBP 21.000 - 29.000; Tempo pieno

Descrizione del lavoro

Ignite Talent Group is seeking a FNOL Claims Handler in Manchester to take new motor claim reports, assess eligibility for credit services, and provide risk assessments. You will decide on services to offer and assign claims to the correct panel member, while maintaining data accuracy and compliance.

The role emphasizes effective telephone-based workload management, adherence to FCA and GDPR policies, and strong IT/literacy skills.

Competenze

• Handle first notification of loss of motor claims.
• Develop and manage caseload via telephone with efficiency.
• Make decisions on services based on case details.
• Access liability investigations to maximise recoverability and limit risk.
• Prioritise workload to ensure timely, compliant handling of claims.

Mansioni

• Be the first point of contact for customers and referral partners.
• Meet monthly and quarterly KPIs on service deployment.
• Ensure data input is accurate and cases are properly documented.
• Adhere strictly to Treating Customers Fairly, GDPR and FCA compliance.
• Proficient use of Office programs and IT systems.

Conoscenze

Communication skills

Decision making

Data entry accuracy

GDPR compliance

IT literacy

Strumenti

Office suite

Descrizione del lavoro

Reporting directly into the FNOL Team Leader the purpose of the FNOL Claims Handler is to take new reports of motor claims from referred clients and assess eligibility for credit services. The FNOL handler makes decisions as to services to offer and to provides a risk assessment to assign the claim to the correct panel member.

The successful candidate will:

• Handle first notification of loss of motor claims
• Effectively manage case load via telephone
• Problem solve and make decisions on services based on individual case details
• Access liability and conduct liability investigations to ensure recoverability of the claim is maximized and business and customer risk is limited.
• Effective prioritization of workload to ensure claims are dealt with effectively and risk is managed
• Be first point of contact for customers and referral partners
• Meet monthly and quarterly KPIs on deployment of services
• To ensure data inputted is accurate and ensure data is maintained on handled cases
• Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance
• IT Literate (including all Office programs)