Claims Manager

ECR Global; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Private medical insurance

Training and development opportunities

Flexible working options

Job summary

ECR Global is looking for a Senior Technical & Quality Manager to lead quality assurance in their Group Protection claims function. This pivotal role demands a strong background in protection claims and experience managing teams.

Key responsibilities include improving the claims quality framework, providing technical oversight for high-value claims, and engaging with reinsurers. Exceptional analytical skills and leadership capability are essential, along with a commitment to embedding compliance standards.

The role offers a competitive salary, bonuses, and flexible working options.

Qualifications

• Strong background in Protection claims, ideally Group Protection.
• Proven experience handling complex claims, appeals and disputes.
• Leadership experience in a claims environment.

Responsibilities

• Own and improve claims quality framework for consistent outcomes.
• Lead sampling and audit program for performance insights.
• Manage a team of senior claims professionals.

Skills

Analytical skills

Communication skills

Stakeholder influence

Leadership and coaching

Job description

We are seeking an experienced Senior Technical & Quality Manager to lead technical excellence and quality assurance across a Group Protection claims function.

This is a key leadership role responsible for ensuring consistent, accurate and high-quality claims decision-making, while embedding robust risk, compliance and regulatory controls across the claims environment.

You will lead and develop a small team of senior claims professionals, acting as a technical authority for complex and high-value cases.

Key Responsibilities

• Own and continuously improve the claims quality framework, ensuring fair and consistent outcomes
• Lead a structured sampling and audit programme, providing insight and driving performance improvements
• Provide technical oversight and approval for complex and high-value claims
• Line manage and develop a team of senior claims consultants
• Chair and contribute to calibration panels to ensure aligned decision-making
• Drive technical training and knowledge sharing across the team
• Engage with reinsurers and medical professionals to enhance claims capability
• Ensure compliance with risk, legal, regulatory and data protection standards

What We’re Looking For

Experience

• Strong background in Protection claims (Group Protection preferred)
• Proven experience handling complex claims, appeals and disputes
• Exposure to high-value claims decisions and reinsurance referrals
• Experience in quality assurance, sampling or control frameworks
• Previous leadership or team management experience

Knowledge

• Strong understanding of protection products and policy conditions
• Knowledge of claims risk, controls and compliance frameworks
• Good working knowledge of medical evidence in claims assessment
• Understanding of handling sensitive and personal data

Skills

• Highly analytical with strong attention to detail
• Clear and confident communication skills
• Ability to influence stakeholders and challenge constructively
• Strong leadership and coaching capability

What’s on Offer

• Competitive salary + bonus and pension
• Private medical, life assurance & income protection
• Ongoing training and development opportunities
• Flexible working options

Diversity & Inclusion

We are committed to building an inclusive workplace where everyone can thrive and reach their full potential. We welcome applications from all backgrounds and are happy to discuss flexible working arrangements.