Claims Executive

NJR Recruitment; Lancashire; On-site; GBP 52,000 - 78,000; Full time

Benefits offered by this job

Career progression

Mentoring

Training opportunities

UK-wide locations

Job summary

NJR Recruitment is assisting a key client in recruiting a Senior Claims Executive to lead a UK-wide claims function. The role focuses on delivering high-quality outcomes, building insurer and client relationships, and supporting complex cases with a view to continuous improvement.

The successful candidate will be highly organized, commercially minded and capable of mentoring colleagues while traveling across the UK to develop relationships and deliver key strategies.

Qualifications

• Proven experience in a Senior Commercial Insurance Claims role.
• Strong attention to detail and organizational skills.
• Excellent stakeholder management and communication abilities.

Responsibilities

• Lead client relationship strategies across the team.
• Manage a portfolio of high-profile complex claims.
• Provide technical guidance on complex issues and claims performance.
• Develop claims proposition and drive continuous improvement.

Skills

Relationship management

Stakeholder communication

Attention to detail

Time management

Problem solving

Education

Professional qualifications (desirable)

Job description

NJR are thrilled to once again be supporting one of our key clients in their search for a Claims Executive to help with the delivery of an exceptional claims service across a UK-wide operation. This is a senior role within the Claims function, focused on driving high-quality outcomes, developing key relationships and providing technical support across the wider claims team.

This is a fantastic opportunity for someone who is highly organised, commercially minded and confident in building relationships with insurers, suppliers, clients and internal stakeholders. You'll take ownership of key claims initiatives, support complex cases and play an important role in developing the claims proposition and delivering continuous improvement.

Responsibilities of the Claim Executive:

• Drive the highest possible level of service from insurers and suppliers through regular engagement and effective escalation.
• Build and maintain strong relationships with insurers, suppliers and key internal stakeholders.
• Support business retention initiatives by providing claims management information and insight.
• Contribute to the development and external promotion of the claims proposition through thought leadership and marketing activity.
• Lead key client relationship management strategies and ensure these are effectively delivered across the team.
• Manage a small portfolio of high-profile and complex claims, ensuring timely resolution and accurate record keeping.
• Provide technical guidance and support to the wider Claims team on complex or technical issues.
• Assist with producing claims performance reports, identifying trends and implementing improvements
• Drive proactive client feedback to identify positive outcomes and areas for continuous improvement.
• Promote the expertise and capabilities of the Claims function both internally and externally.
• Travel as required to develop relationships and support the successful delivery of key strategies and programmes.

What we are looking for:

• Proven experience within a Senior Commercial Insurance Claims role is essential.
• Relevant professional qualifications are desirable.
• Strong technical mindset with excellent attention to detail.
• Exceptional organisational and time-management skills.
• Confident relationship manager with strong diplomacy and influencing skills.
• Excellent stakeholder management and communication abilities, both written and verbal.
• Commercially aware with the ability to understand and use management information effectively.
• A proactive, solutions-focused approach with a genuine "can do" attitude.
• Strong people skills with the ability to mentor, influence and support colleagues.
• Self-motivated, flexible and able to remain calm and focused under pressure.
• Proven ability to develop strong relationships with external stakeholders and use these relationships to add value.
• Willingness to travel as required across the UK.
• Professional, collaborative and committed approach to delivering exceptional client service.

Benefits of the Claim Executive:

• Competitive salary and comprehensive benefits package.
• Opportunity to take on a senior role within a growing UK Claims function.
• UK-wide opportunities with various locations available.
• Excellent opportunities for professional development and career progression.
• Supportive and collaborative working environment.
• Opportunity to influence the development of the Claims proposition.
• Exposure to complex and high-profile claims.
• Ongoing training, mentoring and development opportunities.

NJR16982