Claims Handler - Customer-Focused, Hybrid (Glasgow)

Zurich Insurance; Glasgow; Hybrid; GBP 28,000 - 38,000; Part time

Benefits offered by this job

Pension plan

Annual bonus

Private medical insurance

Extra holiday buy/sell

Job summary

Zurich Insurance in Glasgow is seeking a Claims Handler with flexible hours including part-time, job-share or full-time options. After training, hybrid working is available, with a 35-hour workweek and a focus on delivering excellent customer service to brokers, solicitors, and suppliers.

You don’t need prior insurance experience; strong communication, relationship management and negotiation skills are key.

Qualifications

• Strong communication skills and ability to manage cases effectively.
• Ability to build and maintain relationships with brokers, solicitors and suppliers.
• Commitment to customer service and continuous improvement.

Responsibilities

• Handle and negotiate claims
• Ensure compliance with statutory regulations
• Develop and maintain relationships with internal and external customers
• Proactively handle third party claims to settle cases within optimum time scales
• Investigate and evaluate liability and quantum to achieve the desired resolution

Skills

Communication skills

Case management

Workload management

Customer service

Relationship management

Negotiation

Team player

Problem solving

Job description

Zurich Insurance in Glasgow is seeking a Claims Handler with flexible hours including part-time, job-share or full-time options. After training, hybrid working is available, with a 35-hour workweek and a focus on delivering excellent customer service to brokers, solicitors, and suppliers.

You don’t need prior insurance experience; strong communication, relationship management and negotiation skills are key.