Hybrid Motor Claims Handler – Bristol | Remote-Eligible

The National Farmers Union Mutual Insurance Society Limited; Bristol; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Contributory pension up to 20%

25 days annual leave + bank holidays

Health and wellbeing plan

Employee discounts on NFU Mutual pol�

Mentoring opportunities

Life Assurance 4 x salary

Job summary

NFU Mutual in Bristol is seeking a Claims Handler to guide customers through the claims journey from start to finish, focusing on fair and timely settlements for motor claims. You'll assess liability, liaise with insurers and repairers, and keep customers informed with clear, supportive communication.

You'll join a training program to develop skills before progressing to a hybrid model that allows up to 80% of your week from home while remaining connected to the office.

Qualifications

• Customer service experience in a customer-facing role.
• Ability to build relationships and communicate clearly.
• Adaptable and able to multitask in a fast-paced environment.
• Self-motivated and able to work in a team.
• Strong problem solving and judgement.
• Technical proficiency with systems and software applications.

Responsibilities

• Manage claims from initial response to settlement.
• Speak with policyholders and agency network by phone.
• Conduct behind-the-scenes claims workflow to keep moving.
• Participate in training and development activities.
• Progress to hybrid working model with up to 80% remote.

Skills

Customer service

Communication skills

Adaptability

Multitasking

Problem solving

Technical proficiency

Job description

NFU Mutual in Bristol is seeking a Claims Handler to guide customers through the claims journey from start to finish, focusing on fair and timely settlements for motor claims. You'll assess liability, liaise with insurers and repairers, and keep customers informed with clear, supportive communication.

You'll join a training program to develop skills before progressing to a hybrid model that allows up to 80% of your week from home while remaining connected to the office.