Claims Handler

Employment Specialists Ltd; Great Bentley; On-site; GBP 32,000 - 45,000; Full time

Job summary

Employment Specialists Ltd. is seeking an experienced Claims Handler to join a growing team. The role covers a wide range of liability claims, including professional indemnity and public liability, with a strong emphasis on negotiation and technical claim interpretation.

You will investigate details, liaise with solicitors, and manage settlements while contributing to client service excellence. The role starts full-time at the office, with a progression path to a hybrid work model.

Qualifications

• Experience handling Liability claims.
• Strong negotiation, communication, and stakeholder management skills.
• Excellent analytical and problem-solving abilities.
• Detail-oriented with the ability to manage a high volume of claims.

Responsibilities

• Manage a caseload of liability claims and assess them against policy terms.
• Conduct thorough investigations by contacting parties and reviewing documents.
• Identify potential fraud or suspicious claims and report accordingly.
• Negotiate and manage fee arrangements with claimants' representatives.
• Provide regular communications on claim status to policyholders and partners.

Skills

Liability claims

Negotiation

Stakeholder management

Analytical thinking

Job description

This is an excellent opportunity for an experienced Claims professional to join our Client's growing team. They are market leaders and growing their business strongly and keen to continue to add more talented people into their friendly team.

The role involves handling a very wide variety of Liability claims (including Professional Indemnity, Employment Liability, Public Liability) for a wide variety of clients, who they have a close and long standing relationships with.

You'll be an experienced Claims Handler and a strong negotiator who is comfortable working closely with Solicitors and discussing settlements. Also in a hands-on Technical role involving policy interpretation, liability assessment, and negotiation.

This is a fantastic opportunity for someone looking to step into a role where you'd be challenged with a range of complex Claims issues and with strong technical and client service exposure.

Our Client is very focused on professional training and career development; they support your professional qualifications and provide progression opportunities.

The responsibilities of the Claims Handler role will include:

• Managing a caseload of claims, investigating the details of each claim, assessing the claims against the policy terms and conditions.
• Conducting thorough investigations by contacting relevant parties and reviewing documentation.
• Identifying potential fraud or suspicious claims and report
• Negotiating and managing fee agreements with Claimants' representatives.
• Communicating claim status updates to policyholders/partners regularly, ensuring transparency throughout the process.

To be a successful Claims Handler you will demonstrate:

• Experience handling Liability claims.
• Strong negotiation, communication, and stakeholder management skills.
• Excellent analytical and problem-solving abilities to assess claim details and make informed decisions.
• Detail-oriented with the ability to manage a high volume of claims accurately and efficiently.

Initially to facilitate your training and to enable you to build your internal network, you will be full-time office-based, after which you can work on a hybrid basis.