Casualty Claims Handler

Adjusting Appointments Limited; East Midlands; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Remote or hybrid working

35 hours per week

Pension contribution 5%

Private health / dental plan

Job summary

Adjusting Appointments Limited is seeking an experienced Liability Claims Handler to join the Casualty Liability Team. You will manage a varied caseload for public sector clients, handling casualty and personal injury claims through to settlement.

You will verify cover, log claims digitally, investigate, and coordinate with field adjusters as needed. The role emphasizes effective liability negotiation and continuous learning within a growing team.

Qualifications

• Experience handling liability/casualty claims and settling to conclusion.
• Ability to value injury losses and assess policy wordings.
• Familiarity with civil procedure rules and insurance portals.
• Strong IT skills and ability to use multiple internal systems.

Responsibilities

• Handle casualty/personal injury claims through to settlement.
• Verify policy cover and claim validity.
• Log and record all claims digitally and accurately.
• Investigate allocated claims and coordinate with loss adjusters.
• Refer for field investigation where needed to establish loss events.
• Gather evidence and determine actions for resolution.
• Make liability determinations and negotiate settlements.
• Maintain up-to-date knowledge of industry changes and training.

Skills

Liability/ casualty claims handling

Communication skills

Policies &wordings knowledge

Civil procedure rules

IT systems

Education

Insurance industry qualifications

Tools

Claims Portal

In-house systems

Job description

A renowned National Loss Adjusting Organisation are now seeking an experienced Liability Claims Handler to join their specialist Casualty Liability Team.

• You will handle a variety of specialist Liability claims on behalf of a number of Public Sector clients.
• You will manage and be responsible for your own caseload of losses, being part of a dedicated team you will play a vital part of the business by providing an exceptional claims service to key clients.
• Due to growth and expansion this will be an exciting time to join where you will be offered the opportunity to progress and develop long-term.

Key responsibilities:

• Handle a variety of casualty/personal injury claims through to settlement
• Verify policy cover/validity
• Log and record all claims digitally
• Investigate allocated claims either from desk or instructed by the team of loss adjusters
• Where appropriate refer to a field adjuster for site investigation to establish how the loss occurred
• Gather all necessary evidence and relevant documentation
• Determine appropriate action for resolution
• Make decision on liability and negotiate settlement where appropriate
• Keep up to date with any technical changes within the industry and to your role which may involve participating in training programmes within the company

About you:

• Liability/Casualty Claims handling experience working in the Loss Adjusting, Insurance or Legal Sector
• Experience of handling your caseload of claims through to settlement
• The ability to value an injury loss
• Experience of handling defendant losses
• The ability or understand insurance policy wordings and the insurance market
• Knowledge of civil procedure rules and the claims portal
• Excellent communication skills both verbal and written
• Good planning and organisational skills
• Solid IT skills and be able to use multiple in-house systems
• Insurance Industry Qualifications or working towards desirable

Benefits on Offer:

• Remote or hybrid depending on location, 35 hours per week Monday to Friday
• Flexible benefits including holiday purchase plan and the opportunity to purchase health cash and BUPA dental plan, flexible working, 5% pension, life assurance 4 x, enhanced maternity, paternity, and adoption pay, discounts with UK retailers, wellbeing hub and many more