Senior Claims Handler

Capio Recruitment Insurance; West of England; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Hybrid working

CII qualification support

Long-term progression

Job summary

Capio Recruitment Insurance is seeking a Senior Claims Handler in Bristol with hybrid working (3 days in the office). You will manage a diverse, complex claims portfolio across professional indemnity, accident & health, and construction all risk, while coordinating with TPAs and service providers.

The role emphasizes stakeholder management, fast-paced workload, and opportunities to contribute to developing an in-house claims function as the business grows, with strong long-term progression

Qualifications

• At least 5 years' claims handling experience.
• Experience handling claims within PI, Accident & Health, or Construction All Risk.
• Ability to work independently and manage a varied workload in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Experience working with TPAs, brokers, panel firms, or outsourced claims providers would be advantageous.
• Comfortable balancing technical claims work with operational and administrative responsibilities.

Responsibilities

• Manage a varied portfolio of complex claims across Professional Indemnity, Accident & Health, and Construction All Risk.
• Oversee relationships with TPAs, panel firms, and service providers.
• Handle referrals above delegated authority and contribute to resolution strategies on higher-value matters.
• Work closely with underwriters, actuaries, finance teams, and senior leadership.
• Support claims process improvement initiatives and contribute to the future development of an in-house claims function.
• Produce clear reporting, reserve recommendations, and claims analysis to support business decision-making.

Job description

Job Title: Senior Claims Handler

Location: Bristol (Hybrid - 3 days per week in the office)

Salary: £35,000 - £45,000 DOE

Benefits: Hybrid working, professional qualification support (CII), long-term progression opportunities

About the Company:

This is an opportunity to join a well-established and growing specialist insurer with a strong reputation across financial lines, construction, accident & health, and affinity products. Backed by a major international parent group, the business combines the stability and support of a global insurer with the close-knit culture of a smaller regional team. With excellent staff retention and ambitious growth plans over the next few years, the business offers genuine long-term career development within a collaborative environment.

Role Summary:

A growing insurer is looking to appoint a Senior Claims Handler to support a broad and varied claims portfolio across complex commercial lines. Working within a close-knit team, the role will combine hands‑on claims handling with oversight of third‑party administrators and key stakeholder management across the business. This position offers strong long‑term progression potential, including the opportunity to help shape and eventually lead an in‑house claims function as the business continues to expand.

Key Responsibilities:

• Manage a varied portfolio of complex claims across areas including Professional Indemnity, Accident & Health, and Construction All Risk, giving you exposure to diverse and technically challenging work
• Oversee relationships with TPAs, panel firms, and service providers, allowing you to develop broader operational and stakeholder management experience
• Handle referrals above delegated authority and contribute to resolution strategies on higher‑value and more complex matters
• Work closely with underwriters, actuaries, finance teams, and senior leadership, increasing your visibility across the wider business
• Support claims process improvement initiatives and contribute to the future development of an in‑house claims function
• Produce clear reporting, reserve recommendations, and claims analysis to support business decision‑making

Requirements:

• At least 5 years' claims handling experience
• Experience handling claims within one or more of the following areas: Professional Indemnity, Accident & Health, or Construction All Risk
• Ability to work independently and manage a varied workload within a fast‑paced environment
• Strong communication and stakeholder management skills
• Experience working with TPAs, brokers, panel firms, or outsourced claims providers would be advantageous
• Comfortable balancing technical claims work with operational and administrative responsibilities where required

If this role isn't quite right, it's still worth speaking to one of our specialist team - we may be working on something that hasn't hit the market yet.

Related Job Titles: Claims Adjuster, Complex Claims Handler, Commercial Claims Handler, Financial Lines Claims Handler, Technical Claims Specialist