Casualty Claims Handler

Confidential; Northwich; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Remote or hybrid working

Flexible benefits package

Job summary

Confidential is seeking an experienced Liability Claims Handler to join its specialist Casualty Liability Team. You will manage a diverse caseload of casualty and personal injury claims for public sector clients, handling claims through to settlement.

The role offers remote or hybrid working, a 35-hour week, and opportunities for progression as you build expertise in policy wordings, liability assessment, and negotiations.

Qualifications

• Experience handling casualty/liability claims through to settlement.
• Ability to value an injury loss.
• Understanding of policy wordings and the insurance market.
• Knowledge of civil procedure rules and the claims portal.
• Excellent verbal and written communication; good planning and organisation.

Responsibilities

• Handle casualty/personal injury claims through to settlement.
• Verify policy cover and validity.
• Log and record all claims digitally.
• Investigate allocated claims, from desk or via loss adjusters.
• Refer to a field adjuster for site investigations when needed.
• Gather evidence and relevant documentation.
• Determine liability and negotiate settlements.
• Stay updated with industry changes and training.

Skills

Liability claims handling

Casualty / Personal injury

Policy wordings

Civil procedure rules

Communication skills

IT skills / multiple systems

Team player

Education

Insurance qualifications

Tools

Claims portal

In-house systems

Job description

A renowned National Loss Adjusting Organisation are now seeking an experienced Liability Claims Handler to join their specialist Casualty Liability Team. You will handle a variety of specialist Liability claims on behalf of a number of Public Sector clients. You will manage and be responsible for your own caseload of losses, being part of a dedicated team you will play a vital part of the business by providing an exceptional claims service to key clients. Due to growth and expansion this will be an exciting time to join where you will be offered the opportunity to progress and develop long-term.

Key responsibilities:

• Handle a variety of casualty/personal injury claims through to settlement
• Verify policy cover/validity
• Log and record all claims digitally
• Investigate allocated claims either from desk or instructed by the team of loss adjusters
• Where appropriate refer to a field adjuster for site investigation to establish how the loss occurred
• Gather all necessary evidence and relevant documentation
• Determine appropriate action for resolution
• Make decision on liability and negotiate settlement where appropriate
• Keep up to date with any technical changes within the industry and to your role which may involve participating in training programmes within the company

About you:

• Liability/Casualty Claims handling experience working in the Loss Adjusting, Insurance or Legal Sector
• Experience of handling your caseload of claims through to settlement
• The ability to value an injury loss
• Experience of handling defendant losses
• The ability or understand insurance policy wordings and the insurance market
• Knowledge of civil procedure rules and the claims portal
• Excellent communication skills both verbal and written
• Good planning and organisational skills
• Solid IT skills and be able to use multiple in-house systems
• Insurance Industry Qualifications or working towards desirable

Benefits on Offer:

• Remote or hybrid depending on location, 35 hours per week Monday to Friday
• Flexible benefits including holiday purchase plan and the opportunity to purchase health cash and BUPA dental plan, flexible working, 5% pension, life assurance 4 x, enhanced maternity, paternity, and adoption pay, discounts with UK retailers, wellbeing hub and many more