Casualty Claims Handler

Adjusting Appointments Limited; Northwich; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Holiday buy/sell option

Health cash plan

BUPA dental plan

Flexible working

5% pension

Life assurance 4x salary

Enhanced maternity/paternity/adoption

UK retailer discounts

Wellbeing hub

Job summary

Adjusting Appointments Limited is seeking an experienced Liability Claims Handler to join its specialist Casualty Liability Team in the UK. You will manage a dedicated caseload for public sector clients and settle casualty/personal injury claims while ensuring policy validity and high service standards.

The role offers remote or hybrid working options and a comprehensive benefits package, with a focus on professional development and long-term career progression.

Qualifications

• Liability/Casualty claims handling experience in Loss Adjusting, Insurance or Legal sectors.
• Experience handling caseload through to settlement.
• Ability to value injury losses.
• Experience handling defendant losses.
• Understand insurance policy wordings and market.
• Knowledge of civil procedure rules and the claims portal.
• Excellent verbal and written communication.
• Good planning and organisational skills.
• Solid IT skills and experience with multiple in-house systems.

Responsibilities

• Handle a variety of casualty/personal injury claims through to settlement.
• Verify policy cover/validity.
• Log and record all claims digitally.
• Investigate allocated claims from desk or via loss adjusters.
• Refer to a field adjuster for site investigation when needed.
• Gather evidence and relevant documentation.
• Determine appropriate action for resolution.
• Make liability decisions and negotiate settlements.
• Keep up to date with industry changes and training.

Skills

Liability/Casualty claims handling

Injury loss valuation

Defendant losses experience

Policy wordings knowledge

Civil procedure rules & claims portal

Excellent communication

Planning & organising

IT skills / in-house systems

Job description

A renowned National Loss Adjusting Organisation are now seeking an experienced Liability Claims Handler to join their specialist Casualty Liability Team.

• You will handle a variety of specialist Liability claims on behalf of a number of Public Sector clients.
• You will manage and be responsible for your own caseload of losses, being part of a dedicated team you will play a vital part of the business by providing an exceptional claims service to key clients.
• Due to growth and expansion this will be an exciting time to join where you will be offered the opportunity to progress and develop long-term.

Key responsibilities:

• Handle a variety of casualty/personal injury claims through to settlement
• Verify policy cover/validity
• Log and record all claims digitally
• Investigate allocated claims either from desk or instructed by the team of loss adjusters
• Where appropriate refer to a field adjuster for site investigation to establish how the loss occurred
• Gather all necessary evidence and relevant documentation
• Determine appropriate action for resolution
• Make decision on liability and negotiate settlement where appropriate
• Keep up to date with any technical changes within the industry and to your role which may involve participating in training programmes within the company

About you:

• Liability/Casualty Claims handling experience working in the Loss Adjusting, Insurance or Legal Sector
• Experience of handling your caseload of claims through to settlement
• The ability to value an injury loss
• Experience of handling defendant losses
• The ability or understand insurance policy wordings and the insurance market
• Knowledge of civil procedure rules and the claims portal
• Excellent communication skills both verbal and written
• Good planning and organisational skills
• Solid IT skills and be able to use multiple in-house systems
• Insurance Industry Qualifications or working towards desirable

Benefits on Offer:

• Remote or hybrid depending on location, 35 hours per week Monday to Friday
• Flexible benefits including holiday purchase plan and the opportunity to purchase health cash and BUPA dental plan, flexible working, 5% pension, life assurance 4 x, enhanced maternity, paternity, and adoption pay, discounts with UK retailers, wellbeing hub and many more