Claims Handler

Capio Recruitment; West of England; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

CII qualification support

Career progression opportunities

Job summary

Capio Recruitment is seeking a Senior Claims Handler to join a growing insurer and support a broad, complex portfolio across Professional Indemnity, Accident & Health, and Construction All Risk.

The role combines hands-on claims handling with oversight of TPAs and key stakeholders. You will work in a close-knit team with strong progression potential as the in-house claims function expands.

Qualifications

• At least 5 years' claims handling experience.
• Experience in Professional Indemnity, Accident & Health, or Construction All Risk is desirable.
• Able to work independently in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Experience with TPAs, brokers, panel firms, or outsourced providers is advantageous.
• Able to balance technical claims work with admin tasks.

Responsibilities

• Manage a varied portfolio of complex claims across PI, Accident & Health, and Construction All Risk.
• Oversee relationships with TPAs, panel firms and service providers.
• Handle referrals above delegated authority and contribute to resolution strategies.
• Collaborate with underwriters, actuaries, finance teams, and senior leadership.
• Support claims process improvement and help shape an in-house claims function.
• Produce reporting, reserve recommendations, and claims analysis for decisions.

Skills

Claims handling

Stakeholder management

Communication

Independent worker

Job description

Location: Bristol (Hybrid - 3 days per week in the office)

Benefits: Hybrid working, professional qualification support (CII), long-term progression opportunities

About the Company:

This is an opportunity to join a well-established and growing specialist insurer with a strong reputation across financial lines, construction, accident & health, and affinity products. Backed by a major international parent group, the business combines the stability and support of a global insurer with the close-knit culture of a smaller regional team. With excellent staff retention and ambitious growth plans over the next few years, the business offers genuine long-term career development within a collaborative environment.

Role Summary:

A growing insurer is looking to appoint a Senior Claims Handler to support a broad and varied claims portfolio across complex commercial lines. Working within a close-knit team, the role will combine hands-on claims handling with oversight of third-party administrators and key stakeholder management across the business. This position offers strong long-term progression potential, including the opportunity to help shape and eventually lead an in-house claims function as the business continues to expand.

Key Responsibilities:

• Manage a varied portfolio of complex claims across areas including Professional Indemnity, Accident & Health, and Construction All Risk, giving you exposure to diverse and technically challenging work
• Oversee relationships with TPAs, panel firms, and service providers, allowing you to develop broader operational and stakeholder management experience
• Handle referrals above delegated authority and contribute to resolution strategies on higher-value and more complex matters
• Work closely with underwriters, actuaries, finance teams, and senior leadership, increasing your visibility across the wider business
• Support claims process improvement initiatives and contribute to the future development of an in-house claims function
• Produce clear reporting, reserve recommendations, and claims analysis to support business decision-making

Requirements:

• At least 5 years' claims handling experience
• Experience handling claims within one or more of the following areas: Professional Indemnity, Accident & Health, or Construction All Risk
• Ability to work independently and manage a varied workload within a fast-paced environment
• Strong communication and stakeholder management skills
• Experience working with TPAs, brokers, panel firms, or outsourced claims providers would be advantageous
• Comfortable balancing technical claims work with operational and administrative responsibilities where required