Casualty Claims Handler

Adjusting Appointments Limited; Stafford; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Remote or hybrid

35 hours per week

5% pension

Life assurance 4x

Health care options

Wellbeing hub

Job summary

Adjusting Appointments Limited is seeking an experienced Liability Claims Handler to join their Casualty Liability Team. You will manage a diverse caseload of casualty liability claims for public sector clients, handling claims through to settlement.

Hybrid or remote working is available; the role offers 35 hours per week with attractive benefits including pension and healthcare options, and opportunities for progression within a specialist claims environment.

Qualifications

• Liability/casualty claims handling experience
• Experience settling claims through to final resolution
• Ability to value an injury loss
• Understanding of insurance policy wordings
• Knowledge of civil procedure rules and the claims portal
• Strong communication and organisational skills

Responsibilities

• Handle casualty/personal injury claims through to settlement
• Verify policy cover/validity
• Log and record all claims digitally
• Investigate allocated claims
• Refer to a field adjuster for site investigation where needed
• Gather all necessary evidence and documentation
• Determine appropriate action for resolution
• Make liability decisions and negotiate settlements
• Keep up to date with industry changes and training

Skills

Liability/Casualty Claims handling

Excellent communication

Planning & organisational skills

Strong IT skills

Policy wordings understanding

Civil procedure rules & claims portal

Value injury loss

Defendant losses experience

Caseload to settlement experience

Tools

In-house systems

Job description

A renowned National Loss Adjusting Organisation are now seeking an experienced Liability Claims Handler to join their specialist Casualty Liability Team.

• You will handle a variety of specialist Liability claims on behalf of a number of Public Sector clients.
• You will manage and be responsible for your own caseload of losses, being part of a dedicated team you will play a vital part of the business by providing an exceptional claims service to key clients.
• Due to growth and expansion this will be an exciting time to join where you will be offered the opportunity to progress and develop long-term.

Key responsibilities:

• Handle a variety of casualty/personal injury claims through to settlement
• Verify policy cover/validity
• Log and record all claims digitally
• Investigate allocated claims either from desk or instructed by the team of loss adjusters
• Where appropriate refer to a field adjuster for site investigation to establish how the loss occurred
• Gather all necessary evidence and relevant documentation
• Determine appropriate action for resolution
• Make decision on liability and negotiate settlement where appropriate
• Keep up to date with any technical changes within the industry and to your role which may involve participating in training programmes within the company

About you:

• Liability/Casualty Claims handling experience working in the Loss Adjusting, Insurance or Legal Sector
• Experience of handling your caseload of claims through to settlement
• The ability to value an injury loss
• Experience of handling defendant losses
• The ability or understand insurance policy wordings and the insurance market
• Knowledge of civil procedure rules and the claims portal
• Excellent communication skills both verbal and written
• Good planning and organisational skills
• Solid IT skills and be able to use multiple in-house systems
• Insurance Industry Qualifications or working towards desirable

Benefits on Offer:

• Remote or hybrid depending on location, 35 hours per week Monday to Friday
• Flexible benefits including holiday purchase plan and the opportunity to purchase health cash and BUPA dental plan, flexible working, 5% pension, life assurance 4 x, enhanced maternity, paternity, and adoption pay, discounts with UK retailers, wellbeing hub and many more