Claims Handler

Adjusting Appointments Limited; Glasgow; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the insurance sector is seeking an experienced Claims Handler to join their team in Glasgow. The role involves managing insurance property claims, providing exceptional customer service, and ensuring client satisfaction. Ideal candidates will have strong communication skills and a background in insurance claims handling. This position offers a competitive salary and various benefits, including a contributory pension and performance-related bonuses.

Benefits

Contributory Pension

Performance-related Bonus

Flexi Benefits

Voluntary Benefits Schemes

Birthday Holiday

Share Purchase Scheme

Qualifications

• Experience in handling insurance property claims from cradle to grave.
• Ability to understand various insurer policy wordings.

Responsibilities

• Provide first-class customer service ensuring claims are managed to conclusion.
• Act as a point of contact for client/customer queries.

Skills

Communication

Time Management

Organizational Skills

IT Literacy

Education

Cert CII

Cert CILA

Job description

Join to apply for the Claims Handler role at Adjusting Appointments Limited.

An experienced Claims Handler is required to join an established, reputable Loss Adjusters firm due to growth and expansion.

Key Responsibilities

• Provide first-class customer service to customers, clients, and colleagues, ensuring all claims are proactively managed to conclusion, meeting client-specific service level criteria.
• Act as a point of contact for client/customer queries and own issues through to their satisfactory resolution.

About You

• Experience in handling insurance property claims from cradle to grave.
• Ability to understand various insurer policy wordings to establish validity.
• Excellent verbal and written communication skills.
• Good time management and organizational skills, with diary management experience.
• Ability to work in a pressured environment, handling volume calls while maintaining quality service.
• IT literate with the ability to utilize multiple systems.
• Willingness to travel to the local office for training, induction, or team meetings.
• Industry qualifications such as Cert CII or Cert CILA are desirable, or willingness to work towards them.

Hours are Monday to Friday, 35 hours per week. The role can be remote with occasional attendance at the local office.

Salary & Benefits

• Up to £30,000 annual basic salary
• Contributory pension
• Performance-related bonus
• Flexi benefits
• Voluntary benefits schemes
• Birthday holiday
• Share purchase scheme

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance and Sales
• Industry: Insurance