Motor Claims Handler

TN United Kingdom; Glasgow; On-site; GBP 25,000 - 29,000; Full time

Job summary

An established industry player is seeking a dedicated Motor Claims Handler to join their dynamic team. In this permanent role, you will support customers through their motor claim journey, ensuring high-quality service in a fast-paced environment. With a focus on empathy and efficiency, you'll handle multiple tasks while utilizing digital systems to achieve the best outcomes. The company offers competitive salaries, generous benefits, and a supportive work culture that prioritizes employee wellbeing. If you're passionate about customer service and ready to make a difference, this opportunity is for you.

Benefits

Pension: Up to 14% employer contribution

25 days holiday plus bank holidays

Discounts on Aviva products

Share schemes with free shares

Flexible working arrangements

Paid volunteering days

Qualifications

• Experience in a fast-paced environment with strong customer service skills.
• Ability to handle multiple tasks efficiently while providing excellent support.

Responsibilities

• Support customers through their motor claim journey, gathering information and providing updates.
• Minimize customer inconvenience by making quick decisions in a telephony-based role.

Skills

Multitasking

Customer Service

Teamwork

IT Skills

Adaptability

Tools

Microsoft Outlook

Microsoft Word

Job description

Motor Claims Handler

Starting salary: £25,100 to £28,500 (depending on hours, skills, and experience) plus additional benefits.

Our standard full-time contracts are for 35 hours per week, with options for part-time work.

Due to continued growth, we have exciting opportunities in our Personal Lines Motor Claims Team.

Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing excellent service to every customer? If so, we'd love to hear from you.

This is a permanent role with shift patterns from 8.00am to 6.15pm, Monday to Friday.

About the job

Your role involves supporting customers through their motor claim journey—taking initial notifications, gathering relevant information, supporting with replacement vehicles, or providing updates on repairs. You may join our Liability team reviewing complex cases or our Overseas team assisting customers abroad.

Across all our claims teams, you will proactively minimize customer inconvenience, juggling multiple tasks using digital systems in a telephony-based role, making quick decisions to achieve the best outcomes.

For insight, please watch this video: aviva_-_norwich_careers_hero (1080p) on Vimeo.

Skills and experience

• Ability to work in a fast-paced environment, multitask, and prioritize responsibilities
• Team player mentality, willing to learn and assist others
• Passionate about delivering high-quality customer service and putting customers first
• Supportive of change, with ideas to improve customer experience
• Strong IT skills, experienced with Microsoft Outlook and Word, and comfortable with digital and online tasks

What you'll get

We invest in our colleagues, aligning with our purpose: "with you today, for a better tomorrow." Here’s what we offer:

• Salary: £25,100 - £28,500 based on location, skills, experience, and qualifications
• Bonus: 6% of annual salary, performance-dependent
• Pension: Up to 14% employer contribution
• Holiday: 25 days plus bank holidays, with options to buy or sell up to 5 days
• Discounts: Up to 40% on Aviva products and other retailers
• Share schemes: Up to £1,200 of free Aviva shares annually, and participation in Save As You Earn

We also offer supportive policies, flexible benefits including sustainability options like cycle to work, and encourage participation in our communities with paid volunteering days. Your wellbeing is a priority, with various support tools available.

Learn more and calculate your total reward using our salary calculator.

Inclusivity

We welcome applications from all backgrounds and experiences. Even if you don’t meet every requirement, we encourage you to apply. We support flexible working arrangements, including part-time and job sharing, and adapt locations and hours to suit our customers and colleagues.