Claims Handler - Office Based Role ( Local Glasgow Applicants only)

WNS; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in claims management is seeking Claims Handlers in Glasgow to provide high-quality customer service. The role involves resolving inquiries, estimating claim values, and contributing to a positive team culture. Ideal candidates will possess strong communication skills and previous call center experience.

Qualifications

• Previous call center experience is essential.
• Property insurance experience is preferred but not required.

Responsibilities

• Handle and resolve inquiries from customers and external contacts.
• Establish reserves by estimating claim values.
• Negotiate settlements within authority limits.

Skills

Communication

Time Management

Decision-Making

Job description

Claims Handler - Office Based Role (Local Glasgow Applicants only)

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Company Description
WNS Assistance provides comprehensive, end-to-end claims management solutions to clients across the UK, including MGAs, blue-chip insurers, fleets, and brokerages. Our dedicated teams and streamlined processes enable us to deliver responsive, flexible, and transparent services.

Market-Leading Claims Management Experts
WNS Assistance is one of the UK’s top providers of claims management outsourcing, handling over 100,000 claims annually. From FNOL to resolution, our professional handlers ensure high service levels, supported by a nationwide repair network that controls costs and enhances customer perceptions of their brands.

Job Description

Are you customer-focused? Do you prioritize the customer in your approach? Are you ready to join an exciting team in a hybrid/remote environment? If so, this role is for you!

We are seeking Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client. In this role, you will provide high-quality customer service during critical moments for our clients.

Responsibilities include:

• Promptly handle and resolve inquiries from customers and external contacts to ensure efficient claims service.
• Establish reserves within authority limits by estimating claim values.
• Identify potential recovery and fraud claims.
• Maximize team productivity.
• Follow established procedures for low complexity, low exposure claims to maintain consistency and quality.
• Negotiate settlements within authority limits.
• Contribute to a positive team culture.

Qualifications

• Strong communication skills to build rapport and resolve customer issues.
• Positive, conscientious, and enthusiastic approach to work.
• Self-motivated with the ability to work in office-based or remote settings.
• Excellent time management and organizational skills.
• Good decision-making abilities.
• Previous call center experience is essential.
• Property insurance experience is preferred but not required.

Additional Information

Local Glasgow applicants only.

Other Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industry: Outsourcing/Offshoring