Claims Handler

Davies; Glasgow; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking Claims Handlers to join their growing Casualty team in a dynamic environment. This role involves managing claims from start to finish, ensuring excellent customer service while liaising with various stakeholders. The ideal candidate will demonstrate strong investigative skills and the ability to negotiate effectively. With a commitment to continuous learning and professional development, this opportunity offers a rewarding career path in a supportive and innovative workplace. If you are eager to apply your expertise and grow, this is the perfect role for you.

Benefits

Davies Innovation Lab

Leadership training programme

Funding for professional qualifications

Flexible working arrangements

25 days holiday

Pension contributions

Life assurance

Cycle to Work Scheme

Employee volunteering programme

Enhanced maternity, paternity and adoption pay

Qualifications

• Proficiency in managing claims from cradle to grave.
• Experience with investigation and resolution of liability claims.

Responsibilities

• Communicate with insurers, policyholders, and brokers effectively.
• Prepare detailed reports and negotiate settlements within authority limits.

Skills

Claims Management

Investigation of Liability Claims

Customer Service

Negotiation

Evidence Gathering

Communication Skills

Adaptability

Job description

Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Glasgow

Reporting To: Derek Harley

Description

Hours: Full-Time, 35 hours per week Monday - Friday.
Location: Hybrid, one day a week at our company premises at either Stoke-on-Trent or Glasgow.

Our Opportunity: Davies is on the lookout for Claims Handlers to enhance our growing Casualty team. This role offers a stimulating environment where the selected individual will be joining a committed team, providing a first-class proactive claims handling service to major clients.

Key Responsibilities

• Liaison: Communicate with insurers, policyholders, and brokers.
• Investigation: Handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
• Evidence Gathering: Obtain all relevant evidence and documentation.
• Resolution: Determine appropriate actions to resolve each case.
• Reporting: Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
• Negotiation: Negotiate settlements within agreed authority limits.
• Professional Correspondence: Maintain proactive communication with all parties involved.
• Adherence to Procedures: Handle cases according to documented procedures and client requirements.
• Reserve Management: Regularly review and maintain proper reserves.
• Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company facilitated training programs.

Skills, Knowledge & Expertise

Essential:

• Proficiency in managing Claims from cradle to grave.
• Experience with the investigation of Liability Claims.
• Knowledge of how to value injury claims.
• Understanding of Civil Procedure Rules and the Claims Portal.
• Commitment to delivering outstanding customer service.
• Collaborative team player.
• Management of personal caseload.
• Demonstrated adaptability and versatility.

Desirable:

• Experience in managing Noise Induced Hearing Loss claims.
• Familiarity with reserving strategies.
• Exceptional communication abilities across various levels.

This role is tailored for individuals who are eager to apply their claim handling expertise and are ready to grow within a forward-thinking company. If you possess the essential skills and are looking for a challenging yet rewarding career, Davies welcomes your application.

Job Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan