Claims Handler

JR United Kingdom; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Home Insurance Claims Handler to join their dynamic team in Glasgow. This role is perfect for someone who thrives on helping others and solving problems. You will be the primary contact for customers, guiding them through the claims process with empathy and expertise. Utilizing cutting-edge technology, you'll assess damages and ensure claims are resolved fairly and efficiently. With a strong focus on personal development and a supportive work culture, this is an exciting opportunity to grow your career while making a significant impact on people's lives during challenging times.

Benefits

Private Healthcare

Life Assurance

Income Protection

Employee Wellbeing Support

Learning & Development Opportunities

Flexible Working

Discounts on Products and Services

Cycle-to-Work Scheme

Qualifications

• Experience in property claims handling and customer service.
• Ability to communicate effectively with stressed clients.

Responsibilities

• Manage property insurance claims from start to finish.
• Liaise with customers, suppliers, and contractors efficiently.

Skills

Property Claims Experience

Communication Skills

Decision-Making

Adaptability

Education

Cert CILA Qualification

Tools

Digital Tools

Job description

Social network you want to login/join with:

Job Title:

Home Insurance Claims Handler

Location:

Glasgow, Scotland - Hybrid

Salary:

Competitive (based on your skills and experience)

Job Type:

Full-Time, Permanent

Sedgwick Resource Solutions is looking for a skilled individual to join our client's Home Insurance Claims team in Glasgow as a Claims Handler.

If you enjoy helping people, solving problems, and working in a supportive team, this could be the perfect role for you. You’ll manage property insurance claims from start to finish, working closely with customers, suppliers, and contractors to ensure everything runs smoothly and fairly.

Your New Company:

Our client is a global company that helps people and businesses recover after something goes wrong. Whether it’s a burst pipe or a storm-damaged roof, we’re there to support people during difficult times. In this role, you’ll handle claims for John Lewis Home Insurance – a brand known for its quality and care.

Your New Role:

1. Be the Customer’s Go-To Person – From the moment the claim is logged, you’ll be the main contact, making sure customers feel supported and kept in the loop.
2. Make Decisions with Confidence – You’ll have the freedom to decide on the best way forward for each claim, using your judgement and experience.
3. Use Technology to Make Life Easier – We’ll give you access to digital tools, including live video tech, to help assess damage remotely and talk with customers or contractors on-site.
4. Work Together – You’ll liaise with suppliers, contractors, and internal teams to get claims resolved as efficiently and fairly as possible.
5. Stay Organised – You’ll manage each claim carefully, making sure all the right documents, costs, and decisions are in place.

About You:

• You’ve Got Experience – You’ve worked in a property claims role before and are used to dealing with different types of people and situations.
• You’re a Great Communicator – You know how to explain things clearly and calmly, especially when customers are stressed or upset.
• You’re Confident Making Decisions – You’re comfortable weighing up information and deciding what needs to happen next.
• You’re Keen to Grow – You’re open to learning and ideally working towards a Cert CILA qualification (if you haven’t already started).
• You’re Adaptable – You like working in a changing environment and using new tech that makes your job easier.

What You’ll Get:

• Salary & Benefits – A competitive salary tailored to your experience
• Learning & Development – We’re big on development. From day one, you’ll have access to Sedgwick University – our in-house learning platform with over 15,000 courses
• Flexibility – Hybrid working from home and the office
• Private Healthcare – Cover that includes pre-existing conditions
• Life Assurance & Income Protection – Giving you and your family peace of mind
• Employee Wellbeing Support – Access to a wellbeing programme and support services
• Extras – Discounts on products and services, a cycle-to-work scheme, and more

How to Apply:

If you’re ready to step into a rewarding role supporting property claimants during their time of need, we’d love to hear from you. Please click the Apply button to start your journey.

Our client is an equal opportunity employer who celebrates diversity and is committed to creating an inclusive environment for all employees. We encourage applications from all qualified candidates, regardless of race, gender, religion, age, disability, or any other characteristic.

All applicants will be required to complete a DBS/Vetting check.