Claims Handler - Office Based Role ( Local Glasgow Applicants only)

WNS (Holdings) Limited (ADR); Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen sucht engagierte Claims Handler, um erstklassigen Kundenservice in einem dynamischen Umfeld zu bieten. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Kundenanfragen und die Verhandlung von Schadensansprüchen. Das Unternehmen fördert eine positive Teamkultur und bietet die Möglichkeit, in einem hybriden Arbeitsumfeld zu arbeiten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Erfahrung im Kundenservice und Call-Center-Umfeld.
• Fähigkeit, positive Kundenbeziehungen aufzubauen.

Responsibilities

• Bearbeitung und Lösung von Anfragen von Kunden und externen Kontakten.
• Verhandlung von Schadensregulierungen innerhalb der Zuständigkeitsgrenzen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Zeitmanagement

Verhandlungsfähigkeiten

Teamarbeit

Selbstmotivation

Education

Abgeschlossene Schulbildung

Tools

Call-Center-Software

Job description

Claims Handler - Office Based Role (Local Glasgow Applicants only)

• Full-time

WNS Assistance delivers comprehensive, end-to-end claims management solutions to clients across the UK – from MGAs and blue chip insurers to a range of fleets and broker businesses. Our dedicated teams and streamlined processes help us deliver responsive, flexible, and fully transparent solutions.

Market-Leading Claims Management Experts
WNS Assistance is one of the UK’s leading providers of claims management outsourcing services, currently managing over 100,000 claims per annum.

From FNOL through to resolutions, everything is managed in-house, with our professional handlers delivering high levels of service throughout the claims process. Our nationwide repair network helps us control costs for all clients, while also protecting indemnity spend and positively influencing customer perceptions of their brands.

Are you customer-focused? Is a customer at the centre of your thoughts?

Are you ready to join an exciting team in a hybrid/remote environment?

Then this is the role for you!

We are looking for Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client.

As a Claims Handler, you will deliver high-quality customer service to our customers at their time of need.

What you will be doing?

• Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service
• Establish timely reserves within authority limits by estimating the value of claims
• Identify potential Recovery and Fraud claims
• Maximise productivity within the team
• Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality of service
• Negotiate settlement of claims within authority limits
• Contribute to a positive and supportive team culture

The ideal candidate should also possess:

• The ability to utilise a variety of communication approaches to build rapport and a positive relationship to help resolve customer issues
• A conscientious, positive, enthusiastic approach to work and maintaining good relationships with customers and colleagues
• Self-motivated with the ability to work as part of an office-based or remote team
• Excellent time management and organisational skills
• Previous call centre experience is essential
• Previous property insurance experience is preferred but not essential

Local Glasgow-based applicants are required.