Claims Handler

Vermelo RPO; Essex; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Full training and personal development

Career progression and KPIs

Annual pay review

Collaborative team culture

Specialist indemnity & liability focus

Job summary

Vermelo RPO is recruiting for a Claims Handler to join our Indemnity & Liability Resolution team. Location: Manchester, Chelmsford or Whitstable with hybrid working. In this role you will manage motor claim tasks by exception and make indemnity and liability decisions while keeping customers updated.

You will use your negotiation skills, strong communication and regulatory knowledge to ensure efficient and fair outcomes, with a focus on cost control and excellent customer service.

Qualifications

• Experience in motor claims handling.
• Strong knowledge of indemnity and liability.
• Excellent negotiation skills and cost awareness.
• Confident communication with customers and third parties.

Responsibilities

• Handle allocated motor claim tasks in line with process and service standards.
• Make and take inbound and outbound customer calls.
• Make indemnity and liability decisions to achieve best outcomes for customers and business.
• Control claims costs through robust negotiation and evidence.
• Maintain accurate records and reserve management to ensure timely progress.
• Escalate within authority limits and collaborate with colleagues.
• Stay compliant with FCA, DPA and TCF requirements.

Skills

Motor claims handling

Negotiation

Customer service

Communication skills

Organisational skills

Teamwork

Adaptability

Job description

Claims Handler - Indemnity & Liability Resolution (ILR)
Location: Manchester, Chelmsford or Whitstable Hybrid Working
We're looking for proactive, customer-focused Claims Handlers to join our growing Indemnity & Liability Resolution team.
If you have motor claims experience, a strong grasp of indemnity and liability and enjoy speaking with customers, this could be a great opportunity to take the next step in your career as a Claims Handler.

Benefits

• Hybrid working - typically 1 day per week in the office
• Full training and a personal development plan
• Clear career progression, with tailored training and coaching
• Opportunity for an annual pay review, with performance measured against transparent KPIs
• Collaborative and supportive team culture
• The chance to build specialist expertise in a dynamic claims environment

The Role

As a Claims Handler, you'll manage motor claim tasks by exception, working within your remit to reach accurate indemnity and liability decisions and keeping customers updated throughout. Using your technical expertise, negotiation skills and strong communication, you'll make sure decisions are made efficiently, fairly and in line with regulatory standards and business objectives.

• Handling allocated motor claim tasks in line with our philosophy, processes and service standards.
• Making and taking inbound and outbound customer calls.
• Making indemnity and liability decisions to achieve the best outcomes for customers and the business.
• Controlling claims costs through robust negotiation and strong use of evidence.
• Communicating confidently with customers, third parties and suppliers.
• Maintaining accurate records, reserves and task management so claims progress in a timely way.
• Working within agreed authority limits and escalating when appropriate.
• Collaborating with colleagues and business partners to achieve positive outcomes.
• Staying up to date with FCA, DPA and TCF requirements and always ensuring compliance.

What We're Looking For

We're keen to hear from candidates with motor claims handling experience who are looking to develop their career as a Claims Handler.

• Experience in a motor claims handling environment.
• Strong knowledge of indemnity, liability, third-party risks and related heads of claim.
• Excellent negotiation skills, with the ability to balance customer service and cost control.
• Confident communication, with proven telephony and customer service skills.
• Strong organisational skills and the ability to prioritise your own workload.
• Commercial awareness, adaptability and a willingness to learn and grow.
• A proactive, can-do attitude and a strong team ethic.

Why Join Us?

As a Claims Handler, you'll join a growing team where you'll get full training, ongoing coaching and clear pathways to progress, while building specialist expertise in indemnity and liability.