Claims Handler

Gerrard White Consulting; Chelmsford; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Full training

Career progression

Annual pay review

Collaborative team

Job summary

Gerrard White Consulting Limited is seeking proactive Claims Handlers to join our Indemnity & Liability Resolution team. Hybrid working is available with typically 1 day in the office.

You will manage motor claim tasks, make indemnity and liability decisions, and keep customers updated with a focus on regulatory compliance. The role emphasizes strong negotiation, customer service, and collaborative problem-solving within a supportive team environment.

Qualifications

• Experience in a motor claims handling environment.
• Strong knowledge of indemnity, liability, third-party risks and related heads of claim.
• Excellent negotiation skills balancing customer service and cost control.
• Confident communication with proven telephony and customer service skills.
• Strong organisational skills and ability to prioritise workload.
• Commercial awareness, adaptability and willingness to learn.
• Proactive, can-do attitude and a strong team ethic.

Responsibilities

• Handling allocated motor claim tasks in line with our philosophy, processes and service standards.
• Making and taking inbound and outbound customer calls.
• Making indemnity and liability decisions to achieve the best outcomes for customers and the business.
• Controlling claims costs through robust negotiation and strong use of evidence.
• Communicating confidently with customers, third parties and suppliers.
• Maintaining accurate records, reserves and task management so claims progress in a timely way.
• Working within agreed authority limits and escalating when appropriate.
• Collaborating with colleagues and business partners to achieve positive outcomes.
• Staying up to date with FCA, DPA and TCF requirements and always ensuring compliance.

Skills

Motor claims handling experience

Negotiation skills

Communication skills

Organisational skills

Cost control awareness

Telephony skills

Job description

Claims Handler – Indemnity & Liability Resolution (ILR)

Location: Manchester, Chelmsford or Whitstable | Hybrid Working

We're looking for proactive, customer-focused Claims Handlers to join our growing Indemnity & Liability Resolution team.

If you have motor claims experience, a strong grasp of indemnity and liability and enjoy speaking with customers, this could be a great opportunity to take the next step in your career as a Claims Handler.

Benefits

• Hybrid working – typically 1 day per week in the office
• Full training and a personal development plan
• Clear career progression, with tailored training and coaching
• Opportunity for an annual pay review, with performance measured against transparent KPIs
• Collaborative and supportive team culture
• The chance to build specialist expertise in a dynamic claims environment

The Role

As a Claims Handler, you'll manage motor claim tasks by exception, working within your remit to reach accurate indemnity and liability decisions and keeping customers updated throughout. Using your technical expertise, negotiation skills and strong communication, you'll make sure decisions are made efficiently, fairly and in line with regulatory standards and business objectives.

What You'll Be Doing

• Handling allocated motor claim tasks in line with our philosophy, processes and service standards.
• Making and taking inbound and outbound customer calls.
• Making indemnity and liability decisions to achieve the best outcomes for customers and the business.
• Controlling claims costs through robust negotiation and strong use of evidence.
• Communicating confidently with customers, third parties and suppliers.
• Maintaining accurate records, reserves and task management so claims progress in a timely way.
• Working within agreed authority limits and escalating when appropriate.
• Collaborating with colleagues and business partners to achieve positive outcomes.
• Staying up to date with FCA, DPA and TCF requirements and always ensuring compliance.

What We’re Looking For

We're keen to hear from candidates with motor claims handling experience who are looking to develop their career as a Claims Handler.

You’ll need:

• Experience in a motor claims handling environment.
• Strong knowledge of indemnity, liability, third-party risks and related heads of claim.
• Excellent negotiation skills, with the ability to balance customer service and cost control.
• Confident communication, with proven telephony and customer service skills.
• Strong organisational skills and the ability to prioritise your own workload.
• Commercial awareness, adaptability and a willingness to learn and grow.
• A proactive, can-do attitude and a strong team ethic.

Why Join Us?

As a Claims Handler, you'll join a growing team where you'll get full training, ongoing coaching and clear pathways to progress, while building specialist expertise in indemnity and liability.