Claims Handler

MTrec Ltd Commercial; Wallsend; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid working after probation

Parking on site

Pension scheme

Death in service

Employee assistance programme

Birthday day off

Cycle to work

Job summary

MTrec Recruitment is seeking an experienced Claims Handler to join a highly established client on a full-time, permanent basis. You will manage a portfolio of motor claims and ensure customer outcomes are delivered with efficiency, fairness, and exceptional service.

The role requires proactive prioritisation, confident decision-making, and strong communication with policyholders, third parties, and professionals. Hybrid working is available after probation, with days in the office and at home.

Qualifications

• Previous experience in Motor Claims is essential.
• Strong communication skills are required.
• Confident decision-making ability is needed.
• Organised and proactive in progressing claims.

Responsibilities

• Manage a caseload of motor claims and settle them promptly.
• Handle AD/TP, Credit Hire, and PI claims within authority limits.
• Make accurate liability decisions and maintain quality file records.
• Communicate with policyholders, third parties, solicitors, engineers, and brokers.
• Identify potential fraud and manage litigated claims.
• Proactively capture third parties to reduce claim costs.

Skills

Motor claims experience

Strong communication

Decision making

Organised

Job description

The Rewards and Benefits on offer;

• Supportive team culture.
• Development and progression opportunities.
• A role where your decisions make a real impact.
• Monday - Friday 9.00 - 5.00 (1 hour for lunch)
• 25 days holidays + bank holidays increasing to 28 after 5 years
• Pension - Employee 5% and Employer 3%
• Parking on site
• Death in service 3 times salary
• Employee Assistance programme
• Discount platform
• Day off for your birthday
• Free flu jabs for anyone that wants to have them
• Cycle to work scheme
• Salary sacrifice Season ticket for the metro
• Hybrid working (3 in office, 2 at home) optional for the employee and (after successful completion of probation/training period)

The Company you'll be working for;

MTrec Recruitment are proudly representing our highly established client on their search for an experienced Claims Handler to join their team on a full time and permanent basis. We are looking for a proactive and confident professional to manage a portfolio of motor claims and help deliver commitment to excellent customer outcomes. If you have a passion for resolving cases efficiently, fairly and with outstanding customer service then this is the role for you!

The Role you'll be doing;

• Manage a caseload of motor claims and settle them promptly.
• Handle AD/TP, Credit Hire, and PI claims within authority limits.
• Make accurate liability decisions and maintain quality file records.
• Communicate with policyholders, third parties, solicitors, engineers, and brokers.
• Identify potential fraud and manage litigated claims.
• Proactively capture third parties to reduce claim costs.

About You;

• Previous experience in Motor Claims is essential
• Strong communication skills.
• Confident decision-making ability.
• Good understanding of motor liability and litigation.
• Ability to prioritise and work under pressure.
• A proactive, team-focused approach.
• Organised and proactive in progressing claims.
• Provides solutions and demonstrates initiative.
• Acts as a role model and continuously develops skills