Claims Handler

Essex County Counci; Chelmsford; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

An established local authority is seeking a Claims Handler to join their dynamic Insurance & Risk team. This role offers the opportunity to manage claims efficiently while ensuring compliance with legal standards. You will be responsible for handling claims from start to finish, conducting investigations, and providing updates to team leaders. With flexible working options and a commitment to public service, this position is ideal for those looking to make a meaningful impact in their community. Join a team that values innovation and collaboration, and help deliver better services for the residents of Essex.

Benefits

Flexible Working Options

Professional Development Opportunities

Support for Disabled Applicants

Commitment to Diversity and Inclusion

Qualifications

• Experience handling liability claims and knowledge of relevant legislation.
• Ability to build relationships and deliver excellent customer service.

Responsibilities

• Support effective claims handling and drive reductions in costs.
• Handle claims from initiation to resolution, ensuring timely investigations.

Skills

Claims Handling

Negotiation Skills

Research Skills

Customer Service

Knowledge of Legislation

Education

Level 3 Qualification (e.g. A level)

Job description

Claims Handler

Permanent, Full Time

£23,344 to £26,061 Per Annum

Location: Chelmsford

Working Style: Anywhere worker

Closing Date: Tuesday 14th January 2025 at 11.59pm

The position is an Anywhere Worker role with the expectation the successful worker will attend County Hall, Chelmsford 2 - 3 days per month.

The Opportunity

The Insurance & Risk team are responsible for all insurance and risk based matters, focused on supporting the council’s service delivery and commissioned services. Providing oversight and assurance that effective and appropriate insurance arrangements are in place and managers, across the Council, are supported to effectively manage strategic risks.

The Claims Handler will assist in delivering an efficient and effective claim handling service and ensuring all claims are dealt with in determined timescales.

Accountabilities

• Support the delivery of an effective claims handling service, working to drive reductions in cost and the risk of claims.
• Responsible for handling claims from cradle to grave, setting up new claims and undertaking timely investigations to determine liability and quantum, in accordance with determined timeframes and standards laid out in the Civil Procedure Rules.
• Responsible for gathering evidential documentation to support effective claims handling and enable compliance with the relevant disclosure requirements.
• Provides regular update reports to the Liability Claims Team Leader on the position of claims.
• Assists in providing information to the Liability Claims Team Leader for responses to freedom of information requests.
• Works across the Insurance & Risk team to provide claims handling support as required in the absence of insurance colleagues.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

• Experience in handling liability claims, with knowledge of relevant legislation and protocols.
• Evidence of maintaining current knowledge with regard to relevant regulations, legislation and case law.
• Ability to build good working relationships which encourage collaboration and deliver excellent customer service.
• Experience of carrying out research or investigations and good negotiating skills.
• Educated to Level 3 (e.g. A level) or equivalent experience.
• Evidence of continuing professional development and knowledge of relevant professional area.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you have queries on this role or require anything further, please email [e-mail]