Customer Support Advisor

Milton Park; East Hagbourne; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension Scheme

Life assurance cover (4 x basic salary

Birthday off

Holiday trade scheme

Employee Assist Programme (EAP)

Free flu jab

Company Sick Pay

Job summary

Guardsman at Milton Park, Didcot, is seeking a Customer Support Advisor to manage customer claims from start to finish, including ordering parts and keeping customers informed. The role blends admin, communication and decision-making in a dynamic team.

Ideal candidates show strong customer service, great organisational skills, and confidence with Microsoft Office; office-based with flexibility to work from home after the initial training period.

Qualifications

• Strong customer service and communication skills.
• Good organisational and admin abilities.
• Confidence using Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Handle and assess consumer claims within SLAs.
• Communicate updates to customers by phone and email.
• Liaise with manufacturers and retailers to resolve claims.
• Raise purchase orders and update internal reports.
• Manage inbound/outbound calls and emails professionally.
• Resolve customer complaints in line with company policies.

Skills

Customer service

Communication

Organisation

Admin skills

Microsoft Office

Prioritisation

Proactive problem-solving

Education

No specific degree required

Tools

Microsoft Office

Job description

Founded in 1915, the Guardsman brand is well known and covers not just the UK, but also operates in North America, Australia and Europe. They have over 100 years’ experience caring for furniture, developing new techniques, tools and products to achieve the best result. They are passionate about nurturing in-house talent and expertise, from expert furniture manufacturing knowledge to award winning products and services and everything in between; they know it’s their job to care for you and your furniture and they won’t let you down.

Guardsman are owned by the Amynta Group, an insurance services company specialising in property, casualty and specialty insurance as well as warranty and protection across the world. Amynta is a premier insurance services company with more than $3.5 billion in managed premium.

Job Description

About the Role:

As a Customer Support Advisor, you’ll manage customer claims from start to finish — assessing cases, ordering parts, resolving issues, and keeping customers informed every step of the way. This is a varied role that mixes admin, communication, and decision-making

Day-to-Day Duties:

• Handle and assess consumer claims within service level agreements (SLAs)
• Communicate updates to customers via phone and email
• Liaise with manufacturers and retailers to resolve claims
• Raise purchase orders and update internal reports
• Manage inbound/outbound calls and emails professionally
• Resolve customer complaints in line with company policies

Location

Milton Park, Didcot | Office-based with flexible home working following initial training period

Job Type

The ideal candidate

Are you organised, people-focused, and looking for a role where you can make a real difference?
Guardsman are hiring a Customer Support Advisor to join their supportive and growing team.

What You’ll Need:

• Strong customer service and communication skills
• Good organisational and admin abilities
• Confidence using Microsoft Office (Excel, Word, Outlook)
• Ability to prioritise tasks and work independently
• A proactive, solution-focused approach

Why Join Them?

• Office based with flexibility to work from home
• Pension Scheme (up to 8% paid by Guardsman)
• Life assurance cover (4 x basic salary)
• Birthday off
• Holiday trade scheme – Buy or sell up to one contractual working week
• Employee Assist Programme (EAP)
• Free flu jab
• Company Sick Pay

Disclaimer: Please note that job vacancies which are displayed on this website are only from companies based at Milton Park. The job description, recruitment process and subsequent employment offers are managed by and are the sole responsibility of the hiring company and are in no way connected to MEPC.

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